Service Manager

Orkin LLC • W Columbia, SC

23d

About The Position

The Service Manager leads a service operation and develops and motivates the service team to deliver high-quality, safe, and empathetic customer service. The role combines industry knowledge, leadership, communication, and customer engagement to build trust, meet or exceed customer expectations, and support business growth. After paid training, the manager oversees service operations, team training and development, recruiting support, inspections, scheduling, routing, inventory, and adoption of new products, services, and technology. The position also supports community service projects.

Orkin provides an award-winning training program, the tools and technology needed for the role, and a company vehicle with a gas card upon route assignment. The posting states competitive earnings starting at $60,000–$65,000 per year. The work involves field activity, customer and employee interaction, and meeting specified physical and safety requirements.

Requirements

• High school diploma or equivalent required.
• Valid driver's license required.
• Ability to obtain the appropriate pesticide license or certification if required; the company pays for it.
• Ability to work independently in the field and interact with clients.
• Ability to meet physical job requirements and safely perform job duties with or without accommodations.
• Safely use a ladder within the manufacturer's weight capacity.
• Occasionally lift and carry up to 50 pounds.
• Safely access crawl spaces, attics, confined spaces, and rooftops, including climbing, balancing, stooping, kneeling, crouching, or crawling.
• Wear personal protective equipment, which sometimes requires an OSHA-compliant respirator.
• Willingness to work in different types of weather conditions.

Nice To Haves

• Sales experience preferred.

Responsibilities

• Lead an entire service operation upon completion of paid training.
• Motivate the service team to consistently provide high-quality service while prioritizing safety.
• Conduct oneself professionally and with integrity with customers and coworkers.
• Assist with recruiting top talent for the service team.
• Train and develop Orkin Pros through hands-on management.
• Lead training meetings.
• Oversee the Orkin Pro Ride-A-Long program.
• Ensure customer expectations are met or exceeded through inspections, proposed courses of action, and empathetic customer service.
• Support the team in adopting new products, services, and technology.
• Monitor scheduling, routing, and inventory to drive efficiency and productivity.
• Support community service projects.

Benefits

• Competitive earnings starting at $60,000–$65,000 per year.
• Company vehicle with gas card upon route assignment.
• Company-provided iPhone and iPad with sales software.
• Medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match.
• Employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts.
• Tuition reimbursement.
• Dependent scholarship awards.
• Industry-leading comprehensive training program.
• Opportunities to volunteer and give back to the community.
• Potential to earn an annual rewards trip honoring top performers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED