Service Manager

Hy-Vee, Inc.•North Baltimore, OH

3d•Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employees across all departments and ensuring customers receive prompt, friendly service. The role leads by example, manages schedules, handles customer issues, oversees merchandising and compliance, and assists wherever needed in the store. It is suited to an experienced retail leader who thrives in a fast-paced environment and takes pride in developing people and delivering results. The Service Manager is accountable to the Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. Direct reports include all positions except those listed above or as designated by the Store Director. A high school diploma or equivalent experience is required; two or more years of similar or related work experience is preferred. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

Must be 18 years of age or older.
High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to accurately perform arithmetic involving fractions, decimals, and percentages.
Ability to interview for basic information, guide and direct people clearly, follow technical manuals, and maintain increased contact with customers and employees.
Ability to lead and develop a team and build a collaborative, customer-focused store culture.

Nice To Haves

Two or more years of similar or related work experience.

Responsibilities

Provide prompt, friendly customer service and make each customer visit a positive experience.
Lead by example and foster positive employee relations, teamwork, friendliness, and accountability.
Plan, prepare, and adjust work schedules; assign duties and follow up to ensure work is completed properly and on time.
Supervise and coordinate employees across store areas in the Department Manager's absence, or perform work at any job level as needed.
Ensure customer service throughout the store and resolve customer issues promptly and professionally.
Train employees on store policies, department procedures, and job duties, and provide ongoing education on updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and understand managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand the basics of the payroll system.
Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
Recommend cost-reduction programs and merchandise additions, deletions, and shelf allocations.
Handle confidential information, including pricing, sales reports, profit and loss reports, and employee wages, with discretion.
Follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.