Service Manager-NOVA| Salary+ Bonus
About The Position
Service Managers are responsible for the overall operation of a Virginia Tire & Auto store, with a specific focus on customer experience. They represent the company to customers and drive store sales and profitability while modeling its core values and mission. The role involves problem-solving, developing teams, and using data to improve store performance. Service Managers learn the company’s business model, motivate employees, and work to create meaningful experiences for both customers and employees. The position is hands-on, with most time spent at the front counter on the sales floor. Virginia Tire & Auto describes itself as a family-owned business with more than 300 employees and a commitment to employee advancement and career growth. The company promotes a smoke-free, drug-free environment and is an equal opportunity employer.
Requirements
- 3–5 years of automotive management experience.
- Strong knowledge of vehicle systems.
- Ability to lead and manage in a fast-paced, multitasking retail environment with a positive attitude.
- Strong customer service, interpersonal, and communication skills.
- Problem-solving ability and analytical skills.
- Professional personal appearance.
- Proficiency in MS Office and ability to learn internal software applications.
- Valid driver’s license that can be maintained.
- Interest in making a commitment to Virginia Tire & Auto and to a career with the company.
Responsibilities
- Lead the service department to maximize store sales and provide an excellent in-store customer experience.
- Work hands-on at the front counter on the sales floor for the majority of the time.
- Ensure production workflow is efficient and optimized.
- Review reports and use available information tools to identify issues and opportunities, then execute solutions that drive sales and profitability.
- Select and onboard an effective team.
- Develop employee talent and provide opportunities for career growth.
- Oversee communication of store goals, sales programs, and company communications to employees.
- Maintain automotive repair facilities in a manner that demonstrates pride and care.
- Model the company’s core values and mission.
Benefits
- Low-cost health insurance.
- Paid vacation and holidays.
- Tire and auto repair discounts.
- Gym membership reimbursement.
- Dental and vision insurance.
- Life and short-term disability insurance.
- 401(k) with company match.
- Predictable schedules.
- Clean, professional work environment.
- Company culture designed to support career growth.
- Extensive training and opportunities for growth.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
