Operations Manager Salary

Lark Hospitality Career Site•Lakeside Marblehead, OH

About The Position

The Operations Manager serves as the main point of contact between Lark-managed hospitality assets and above-property support departments. The role supports the General Manager in planning for the business, hiring, training, and developing the team, and maintaining accountability for financial performance and the overall condition of the property. The Operations Manager supports communication with ownership, stays informed about property financial performance and market forecasts, travels to properties, interacts with staff and guests, and exemplifies Lark’s core values. This hands-on leadership position supports day-to-day hotel operations across departments, including the front desk, housekeeping, maintenance, pool and public spaces, and coordination with a third-party restaurant partner. The Operations Manager helps ensure efficient operations, excellent guest service, compliance with standards and safety procedures, and a clean, safe, well-maintained property. The role may serve as Manager on Duty and lead operations when the General Manager is absent.

Requirements

Previous hotel leadership or supervisory experience is required.
Strong understanding of hotel operations.
Strong leadership, communication, and problem-solving skills.
Ability to work independently and adapt in a fast-paced environment.
Comfort performing hands-on operational and maintenance-related tasks.
Flexible schedule, including evenings, weekends, and holidays as needed.
Ability to stand, walk, lift, bend, and perform physical tasks associated with hotel operations and maintenance.

Nice To Haves

Experience in select-service or boutique hotel environments.
Experience with front desk operations and housekeeping oversight.
Basic maintenance and preventative maintenance experience.

Responsibilities

Support the General Manager in overseeing day-to-day hotel operations and act as Manager on Duty and lead decision-maker in the General Manager’s absence.
Maintain visibility throughout the property and provide hands-on operational support across departments.
Help ensure departments operate efficiently and deliver excellent guest service.
Assist with staffing, scheduling, onboarding, training, and coaching; promote accountability, team morale, and a positive workplace culture.
Monitor guest satisfaction and proactively resolve guest concerns and service issues.
Ensure compliance with company standards, safety procedures, and operational policies.
Assist with front desk operations, including check-in, check-out, reservations, and guest communication.
Support revenue optimization through room inventory management and rate awareness.
Provide leadership and support to front desk team members during high-volume periods and handle escalated guest situations professionally and promptly.
Assist in overseeing housekeeping, conduct room inspections, support quality control, coordinate room readiness between departments, and help manage inventory and supply ordering.
Oversee the preventative maintenance program for guest rooms and public spaces; perform or coordinate light maintenance and repairs.
Troubleshoot basic HVAC, plumbing, painting, and general upkeep issues; maintain maintenance logs, preventative maintenance schedules, and work orders; escalate larger repair needs to vendors or leadership.
Help ensure the property remains clean, safe, and well-maintained.
Oversee daily operations of the pool team and pool bar areas, including staffing, service standards, cleanliness, and readiness.
Help coordinate guest activations and programming in public spaces, including the pool area, pickleball court, fitness center, and firepit/lounge areas.
Monitor guest engagement and the atmosphere of recreational and public spaces, coordinating with team members on cleanliness, safety, and setup.
Work with the third-party restaurant partner to support a seamless guest experience; answer restaurant-related questions and calls, assist with reservation coordination, and communicate with restaurant leadership about guest needs, service flow, and special events.
Support communication with ownership and remain knowledgeable about property financial performance and market forecasts.
Travel to properties, interact with staff, support guest interactions, and exemplify Lark’s core values.