Service Manager-NOVA| Salary+ Bonus
About The Position
Service Managers are responsible for the overall operation of a Virginia Tire & Auto store, with a particular focus on customer experience. They lead the service department, drive sales and profitability, model the company’s core values and mission, and develop strategies to improve store performance. The role is hands-on, with most time spent at the front counter on the sales floor. Service Managers build and develop effective teams, support employee career growth, and help create meaningful customer and employee experiences. Virginia Tire & Auto describes itself as an employee-first, values-based business focused on taking the stress out of car care. The company has more than 300 employees and promotes a smoke-free, drug-free environment. It is an equal opportunity employer.
Requirements
- 3–5 years of automotive management experience.
- Strong knowledge of vehicle systems.
- Ability to lead and manage in a fast-paced, multitasking retail environment with a positive attitude.
- Strong customer service, interpersonal, and communication skills.
- Problem-solving ability and analytical skills.
- Professional personal appearance.
- Proficiency in MS Office and ability to learn internal software applications.
- Valid driver’s license that must be maintained.
- Commitment to Virginia Tire & Auto and a career with the company.
Responsibilities
- Lead the service department to maximize store sales and provide an excellent in-store customer experience.
- Spend most of the time on the front counter as a hands-on manager on the sales floor.
- Ensure production workflow is efficient and optimized.
- Review reports and use available information tools to identify issues and opportunities, then execute solutions to drive sales and profitability.
- Select and onboard an effective team.
- Develop employees and support their talent and career growth.
- Oversee the flow of information to employees, including store goals, sales programs, and company communications.
- Maintain automotive repair facilities to a high standard, demonstrating pride and care.
Benefits
- Low-cost health insurance.
- Paid vacation and holidays.
- Tire and auto repair discounts.
- Gym membership reimbursement.
- Affordable dental and vision insurance.
- Life and short-term disability insurance.
- 401(k) with company match.
- Predictable schedules.
- Clean, professional work environment.
- Company culture designed to support career growth.
- Extensive training and opportunities for growth.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
