Service Manager

Nova • Austin, TX

6d

About The Position

Nova is seeking an experienced Service Manager to lead service operations and drive service business growth for a key customer across its site in the United States. The role is accountable for service delivery, customer satisfaction, operational performance, team development, and service revenue growth for the assigned account. The Service Manager will lead the Field Service Engineering team, oversee daily service operations, manage technical escalations, establish service processes and operational standards, and plan schedules and resources to meet customer requirements. The position serves as the primary service contact for Samsung Austin & Taylor stakeholders and collaborates with Applications, R&D, and global Service teams to resolve technical challenges. The manager will also ensure readiness for new equipment installations and future expansion while driving continuous improvement, safety, and operational efficiency. The role may require supporting customer needs outside regular business hours.

Nova describes itself as a global provider of metrology solutions for process control in semiconductor manufacturing, with approximately 1,200 people, three R&D centers, and 27 field offices. Its solutions use technologies including physics, optics, chemistry, and algorithms to develop hardware and software for measuring advanced computer chips.

Requirements

• 7+ years of experience in semiconductor equipment service or field engineering.
• 3+ years of technical team leadership or management experience.
• Strong technical troubleshooting and customer management skills.
• Experience managing service operations in a semiconductor fab environment.
• Strong communication, leadership, and organizational skills.
• Ability to support customer needs outside regular business hours when required.

Nice To Haves

• Bachelor's degree in Engineering, Physics, or a related technical field is preferred.
• Experience with semiconductor metrology equipment.
• Experience building or scaling service teams.
• Fluency in Korean is a plus.

Responsibilities

• Lead and manage the Field Service Engineering team, including hiring, onboarding, training, and development.
• Oversee daily service operations to ensure timely technical support, equipment uptime, and customer satisfaction.
• Manage technical escalations, troubleshooting, preventive maintenance, and issue resolution.
• Establish service processes, KPIs, and operational standards to support account growth.
• Plan team schedules, resources, and service coverage based on customer requirements.
• Build strong relationships with Samsung Austin & Taylor stakeholders and serve as the primary service contact.
• Collaborate with Applications, R&D, and global Service teams to resolve technical challenges.
• Ensure service readiness for new equipment installations and future business expansion.
• Drive continuous improvement, safety, and operational efficiency.
• Drive service business growth and service revenue for the assigned account.

Benefits

• Ongoing industry training programs.
• Opportunity to work with cutting-edge metrology tools and top engineers.
• Nova is described as a Certified Great Place to Work, recognized between 2022 and 2026 based on employee feedback.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager