Service Manager

Kenworth Louisiana • Elmwood, LA

7d

About The Position

The Service Manager is responsible for running an efficient service department, maximizing production while controlling costs, building and maintaining a loyal customer base, maintaining good employee relationships, recruiting employees, achieving profit objectives, and maintaining customer service and departmental records. The role oversees service department staff and operations, customer communications and complaints, repair quality, training records, warranty parts, and coordination with the parts department. The manager also handles after-hours service calls as needed for the team and performs other duties as assigned.

Requirements

• At least five years of service management experience.
• Previous supervisory experience.
• Excellent leadership and communication skills.
• A positive, can-do attitude.
• Strong work ethic and commitment to working extra hours when needed.

Nice To Haves

• CDL preferred.

Responsibilities

• Ensure departmental profitability while striving to meet goals and objectives.
• Hire, train, motivate, counsel, and monitor the performance of service department staff.
• Be familiar with and able to perform all departmental duties.
• Conduct meetings with departmental employees as needed to discuss operations or problems.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Serve as a liaison with factory representatives.
• Greet customers promptly and provide firm estimates for repair and maintenance costs and timelines.
• Handle customer complaints courteously and promptly.
• Handle after-hours service calls as needed for the team.
• Maintain the highest possible standards of workmanship.
• Maintain training records and schedule training for technicians required by manufacturers or suppliers.
• Develop systems to check the quality of workmanship and completed jobs, and lead quality-control inspections.
• Promote teamwork and harmony with other departments.
• Maintain a repair order system that follows the three C's: complaint, cause, and correction.
• Maintain accurate records and ensure warranty parts retention and downloads.
• Work with the parts department to ensure appropriate stocking of high-use parts.
• Ensure units are triaged within two hours and repair plans are communicated to customers.
• Communicate effectively with customers in a manner that reflects positively on oneself, the dealership, and the brands.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed