Service Manager

Bretz RV & Marine•Billings, MT

5d•Onsite

About The Position

Bretz RV & Marine is hiring a Service Manager to lead the daily operations of its large, high-volume RV and marine service department in Billings, Montana. The facility includes more than 40,000 square feet of shop space, 35 service bays, and a 55-foot full-downdraft paint booth. The team works on everything from routine maintenance and complex repairs to custom paint jobs on large motorhomes and occasional specialized aircraft or helicopter projects. The Service Manager leads and develops service technicians, advisors, dispatchers, and support staff; manages department performance and operations; and helps ensure customers receive clear communication and effective service. The company does not require prior RV industry experience and is seeking a proven leader who can build a strong team culture, maintain accountability, improve workflows, and take ownership of results.

Requirements

Proven experience successfully leading and developing teams in a fast-paced, results-driven environment.
Strong leadership skills, including the ability to motivate employees, build accountability, and drive department performance.
Ability to recruit, train, coach, and retain a high-performing team.
Strong problem-solving and decision-making skills, including the ability to make decisions under pressure.
Excellent communication and interpersonal skills with employees, customers, and leadership.
Experience resolving challenging customer situations with professionalism, honesty, and accountability.
Strong organizational and time-management skills, including the ability to manage competing priorities.
Strong computer skills and ability to learn and navigate multiple software systems.
Growth-minded approach and desire to improve processes, develop employees, and achieve results.
Passion for leadership, teamwork, and delivering an exceptional customer experience.

Nice To Haves

Experience in automotive service, construction, skilled trades, military leadership, or another high-output operational environment.

Responsibilities

Lead and oversee the daily operations of a large, high-volume RV and marine service department.
Manage, motivate, and develop service technicians, service advisors, dispatchers, and support staff.
Recruit, hire, train, and retain employees who demonstrate strong character, work ethic, and teamwork.
Set performance expectations, hold team members accountable, and foster continuous improvement.
Monitor department performance, productivity, efficiency, and profitability, and identify opportunities for growth.
Make timely decisions, prioritize workloads, and resolve operational challenges in a fast-paced environment.
Collaborate with other departments to improve communication, workflow, and the customer experience.
Take ownership of escalated customer concerns and work toward fair, timely, and effective resolutions.
Coach employees on customer communication, realistic expectations, and following through on commitments.
Ensure customers receive clear, honest, and consistent information about repairs, timelines, and service expectations.
Lead by example through professionalism, accountability, and willingness to step in when needed.
Develop and implement processes to improve efficiency, customer satisfaction, and department performance.

Benefits

Competitive pay and growth opportunities.
Medical, dental, and vision plan options.
401(k) with employer match.
Profit sharing.
Employee discounts.
On-site employee daycare at select locations.
Employee borrow program allowing employees to take a camper camping.
Holiday pay and time-off benefits, varying by role and policy.
Opportunity to work in a family-oriented environment where work-life balance is valued.
Growth and advancement opportunities.
Team-building activities and events throughout the year.