Service Manager

Nuss Truck & Equipment • Mankato, MN

12d

About The Position

The Service Manager leads and manages the service department to ensure profitability, productivity, compliance, and customer satisfaction. The role oversees daily operations, directs staff, maintains financial controls, and ensures service work meets dealership, OEM, and regulatory standards. The Service Manager is a business leader and customer advocate who drives revenue growth while promoting safety, accountability, and continuous improvement.

The position directly supervises all Service Department staff, including Service Advisors, Shop Foremen, and Technicians. It is accountable for employee performance management, training, professional development, department profitability, customer satisfaction, and accurate completion of financial, customer, and regulatory documentation.

The primary work environment is an office within the service department, with frequent movement through the shop to monitor technicians, assist service advisors, and address customer concerns. The role involves regular exposure to noise, vibration, exhaust fumes, dust, paint, and other hazardous or non-hazardous materials, as well as standing, walking, bending, and moving about the service area for extended periods.

Requirements

• High school diploma or equivalent.
• At least two years of experience working in a diesel repair facility.
• At least three years of supervisory or management experience, preferably in a dealership or service environment.
• Strong leadership and management skills, including the ability to supervise and motivate teams.
• Excellent communication and interpersonal skills with customers, employees, and vendors.
• Knowledge of diesel repair processes, service operations, and warranty procedures.
• Ability to analyze departmental reports and use data to improve business performance.
• Computer proficiency, including dealership management systems and Microsoft Office Suite.
• Professional personal appearance and demeanor.
• Ability to work effectively in a fast-paced, high-pressure environment.

Nice To Haves

• Technical or business-related coursework.
• ASE Certification.

Responsibilities

• Develop and execute departmental goals and objectives aligned with dealership business plans.
• Prepare and administer the annual service department operating budget and monitor results against financial targets.
• Direct and schedule daily work assignments for department employees and provide technical support as required.
• Conduct regular departmental meetings to review performance, address concerns, and improve efficiency.
• Monitor technician payroll and productivity records for accuracy and accountability.
• Build customer relationships that encourage repeat and referral business.
• Greet customers and provide accurate, transparent service time and cost estimates.
• Resolve customer complaints professionally and according to company policy.
• Keep customer service files, repair orders, and related records accurate, current, and accessible.
• Analyze departmental performance, including repair order trends, items per repair order, and revenue per service advisor.
• Control operating costs through staffing, resource management, and process improvement.
• Collaborate with Parts Department leadership to align parts availability with service demand.
• Maintain accurate reporting systems required by general management and OEM partners.
• Ensure compliance with applicable federal, state, and local regulations, including OSHA, hazardous waste disposal, and environmental standards.
• Enforce company safety policies and procedures throughout the service department.
• Monitor adherence to OEM warranty and repair requirements.
• Recruit, train, coach, and evaluate service department employees.
• Provide regular feedback, set performance expectations, and implement improvement plans when needed.
• Promote teamwork, professionalism, and accountability within the department.
• Attend managers’ meetings and participate in cross-departmental initiatives.
• Support dealership promotional events and customer engagement activities as required.
• Adhere to dealership policies, procedures, and OEM requirements.
• Report work-related incidents, safety concerns, and compliance issues immediately according to company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED