Service Manager

Bridgestone Americas

1d • $22 - $34

About The Position

The Service Manager combines automotive repair knowledge and people skills to manage customer relationships and act as a liaison between technicians and customers. The role selects, coaches, leads, trains, and supervises vehicle technicians, and assists with purchasing parts, materials, and equipment. The manager supports efficient store operations, customer satisfaction and retention, quality standards, and sales. The listed pay range is $21.85–$34.14; the posting does not specify the pay period.

Requirements

• High school diploma or equivalent.
• Four years of automotive service technical experience.
• One year of service manager or service writer experience.
• Problem-solving skills, including addressing customer complaints.
• Aptitude for managing inventory, scheduling, and equipment maintenance.
• Ability to lead and coach others.
• Teammate, customer-service, and communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and stay current on automotive repair issues.
• A valid automotive driver’s license must be maintained at all times to test-drive customers’ vehicles.

Nice To Haves

• Two-year degree or equivalent.

Responsibilities

• Assign and schedule work duties for automotive service staff according to their skill levels.
• Serve customers’ automotive service needs.
• Oversee hiring and training of an effective auto service team.
• Support high teammate retention.
• Maintain compliance with quality standards.
• Manage customer interactions—including proactive communication, issue resolution, and follow-up—to support customer satisfaction and retention.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, building customer relationships and loyalty.
• Manage paperwork, customer interactions, financial transactions, and compliance with company policies and standards to support efficient store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and communication between the back and front of the shop.
• Provide insights to the front of the shop to support product and service sales and revenue generation.
• Assist with purchasing parts, materials, and equipment.

Benefits

• Medical, dental, and vision coverage starting on day one.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand daily pay program available.
• Professional development resources, training, and regular mentorship.
• Community involvement and corporate social responsibility activities.
• Supportive onboarding experience.
• Inclusive team and work environment.
• Agility, work/life effectiveness, and support for long-term well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED