Service Manager
New Page Management•Greensboro, NC
•$95,000 - $115,000
About The Position
W.C. Rouse and Son, Inc., a New Page Company, is a 70 year old Boiler Room Equipment and Services provider for North and South Carolina. We are a manufacturers' representative and have a very broad product offering, encompassing all major types of boilers, commercial/industrial water heaters, boiler room heat recovery equipment and more. We are currently hiring for a Service Manager with technical boiler expertise and leadership/operational management skills to manage a talented team of Boiler Mechanics and Technicians responsible for providing best in class services to our customers.
Requirements
- 3+ years of Boiler or other HVAC/Mechanical Service Management experience, leading teams with at least 5+ direct reports
- Experience with Boiler Service, Mechanical Contracting/Installation
- Bachelor's Degree or equal industry related experience
- Strong experience with Microsoft Office products
- Valid Driver’s License
- “Customer-first” attitude
Nice To Haves
- Mechanical or similar Engineering Degree a plus
- Experience with Salesforce CRM a plus
Responsibilities
- Strengthen and grow relationships with existing customers, by providing excellent customer service
- Maintain expert status in our Equipment and Service offerings – continuous improvement and education
- Continuing education in relevant technologies, mechanical, plumbing, electrical, controls
- Project Management Oversight of service components of all sold jobs
- Support proposal creation, Service Quotes and Service Agreement Quotes (coordinate with Sales)
- Developing service scopes of work, including pricing, for service proposals
- Provide field services estimating support to Sales Reps and Applications Engineers
- Maintaining relevant opportunity and job information in cloud-based file storage solution
- Lead Monthly Service Meetings
- Schedule technicians efficiently to achieve Service Utility KPI’s and Billable Hours Metrics
- Coordinate scheduling with other offices to increase training opportunities and to allocate resources as needed, to best serve our clients
- Ensure technician utilization of Service Software (Tech Anywhere) meets company standards.
- Including timely completion of Work Order Days, Submission of Hours, and Service Report Components
- Conduct bi-annual performance review of technicians
- Manage technician personnel including basic conflict resolution and discipline in accordance with company’s Core Values and Employee Handbook
- Exemplify company Core Values and Purpose to other employees and customers
- Able to obtain and maintain relevant contractor’s licenses, in good standing, in their Branch’s state
- Technicians tracking time to Work Orders daily, closing work order within 24 hours of work complete – including submission of all required paperwork; safety checklist, combustion reports, etc.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
