Service Manager

Texas Roadhouse•Rockford, IL

16d•$43,000 - $70,000

About The Position

Texas Roadhouse is seeking a Service Manager to oversee daily Front of House operations and employees, ensuring guests receive Legendary Food and Legendary Service. The role focuses on sales, service standards, guest satisfaction, employee development, compliance, restaurant cleanliness, and guest safety. The listed annual pay range is $43,000 to $70,000. The Service Manager works with the management team to train and manage Front of House employees, oversee staffing and schedules, manage liquor orders and costs, and support hiring. The role also involves building a fun and safe workplace through the company’s core values and operational goals. Texas Roadhouse describes its culture as people-first and offers flexible work schedules, restaurant discounts, competitions, recognition, formal training, and career growth opportunities. Eligible Restaurant Managers receive a comprehensive total rewards package after 30 days of employment. The company is an equal opportunity employer.

Responsibilities

Drive sales, steps of service, and guest satisfaction.
Work with management to enforce employment policies and oversee restaurant cleanliness and guest safety.
Provide or direct all Front of House training.
Manage Front of House employee performance, including evaluations, coaching, and discipline.
Manage liquor orders and control liquor costs.
Enforce applicable liquor laws and Responsible Alcohol Service guidelines.
Develop key employees, assistant managers, and hourly employees through daily performance feedback during one-on-ones.
Review applications, interview candidates, and hire or recommend hiring Front of House employees.
Direct employee work, including setting hours and weekly schedules and assigning tasks before, during, and after restaurant open hours.
Create a fun, safe environment by following core values and operational goals and implementing contests, theme nights, and staff incentives.
Understand, manage, and practice safe food handling procedures.