Service Manager

LEXINGTON MOTORSPORTS LLC•Lexington, KY

18d•$75,000 - $100,000

About The Position

The Service Manager leads the day-to-day operations of the Service Department at a powersports dealership offering ATVs, side-by-sides, motorcycles, dirt bikes, jet skis, and other motorsports vehicles. The role is responsible for department workflow, staffing and coordination, performance monitoring, customer escalations, warranty matters, shop standards, repair-order quality, storage decisions, and personnel accountability. The position works with Service Advisors, Technicians, Parts, Sales, the Warranty Administrator, the Porter / Expeditor, dealership management, and OEMs as appropriate. The employer describes itself as a premier provider of high-performance powersports vehicles with locations across Kentucky and other states. It emphasizes customer service, a team-oriented culture, and a dynamic, fast-paced environment.

Requirements

Passion for motorsports, outdoor recreation, or power equipment.
Ability to thrive in a fast-paced, team-oriented environment.
Excellent communication and interpersonal skills.
Willingness to learn and grow in the motorsports industry.
Ability to work independently and as part of a team.
Willingness to continuously learn and improve.
High school diploma or equivalent.
3–5 years of managerial experience.

Nice To Haves

Previous dealership experience.
OEM certificate, preferably.

Responsibilities

Lead day-to-day Service Department operations and ensure policies, procedures, documentation standards, and customer-service expectations are followed.
Plan and manage department workflow, technician capacity, scheduling, work-in-process, staffing priorities, and coordination among Service Advisors, Technicians, Parts, Sales, the Warranty Administrator, and the Porter / Expeditor.
Review department performance, productivity, efficiency, labor sales, parts-to-labor performance, open repair orders, aging work-in-process, customer follow-up, and other operating measures used by dealership management.
Resolve customer-service escalations, disputed repairs, authorization concerns, pricing issues, storage matters, and other exceptions requiring management involvement.
Coordinate warranty, extended warranty, recall, service-action, and goodwill matters with relevant departments, OEMs, and dealership management.
Ensure posted retail labor rates are reviewed and pursue eligible OEM warranty labor-rate increases as soon as permitted.
Maintain shop organization, safety, cleanliness, special-tool accountability, unit staging standards, and professional appearance throughout the Service Department.
Review repair-order quality and financial controls to confirm labor, parts, fees, authorizations, notes, resolutions, recommendations, and required signatures are complete before final closure.
Control storage and long-term storage decisions with the General Manager and ensure documented exceptions are handled consistently.
Coach and hold Service Department personnel accountable for their assigned responsibilities and escalate material operational, customer, financial, or compliance issues to dealership management.