Service Manager

Texas Roadhouse•Ashburn, VA

20d•$65,000 - $85,000

About The Position

Texas Roadhouse is seeking a Service Manager to oversee daily Front of House operations and employees, ensuring guests receive Legendary Food and Legendary Service. The role includes leading sales and service, maintaining a safe and clean restaurant, training and developing employees, managing performance and staffing, and controlling liquor orders and costs while enforcing applicable alcohol laws and responsible service guidelines.

Responsibilities

Drive sales, steps of service, and guest satisfaction.
Enforce employment policies in conjunction with management and oversee restaurant cleanliness and guest safety.
Provide or direct all Front of House training.
Manage Front of House employee performance through evaluations, coaching, and discipline.
Manage liquor orders and control liquor costs.
Enforce applicable liquor laws and Responsible Alcohol Service guidelines.
Develop key employees, assistant managers, and hourly employees by providing daily performance feedback during one-on-ones.
Review applications, interview candidates, and hire or recommend hiring Front of House employees.
Direct employee work, including setting hours and weekly schedules and assigning tasks before, during, and after restaurant open hours.
Create a fun and safe work environment by following company core values and operational goals and implementing contests, theme nights, and staff incentives.
Understand, manage, and practice safe food handling procedures.