Service Manager

Fox Kia South•Grand Rapids, MI

3d•Onsite

About The Position

Fox Kia South is seeking a full-time Service Manager in Grand Rapids, Michigan. This onsite role leads the dealership’s fixed operations, including service and parts departments, with a focus on efficient operations and customer satisfaction. The Service Manager fosters a respectful, collaborative, high-performance workplace and works with service advisors, technicians, and other team members to improve operations and deliver quality service.

Requirements

Strong interpersonal, leadership, and organizational skills.
Excellent communication skills for interacting with customers and team members.
Problem-solving abilities to address challenges promptly and effectively.
Analytical skills to assess performance metrics and implement improvements.
Strong customer-service focus.
Time-management skills to prioritize tasks in a fast-paced environment.
Adaptability and openness to new ideas and approaches.
Commitment to growth and excellence.

Responsibilities

Oversee fixed operations and ensure the service and parts departments operate efficiently and prioritize customer satisfaction.
Lead the team and foster respect, teamwork, high performance, and open communication.
Manage workflow processes, monitor performance metrics, and implement best practices to improve operations.
Collaborate with service advisors and technicians to resolve customer issues promptly and build lasting customer relationships.
Conduct training sessions to develop team skills and reinforce a customer-focused approach.
Drive results and advance the dealership’s commitment to quality service.