Service Manager

Hy-Vee, Inc.•Rochester, MN

16d•$16 - $20•Onsite

About The Position

The Service Manager supervises and coordinates employees across store departments to keep operations running smoothly and ensure customers receive prompt, friendly service. The role involves leading by example, managing schedules, resolving customer issues, overseeing merchandising and compliance, and supporting work at different levels throughout the store as needed. The position is in a fast-paced retail store environment and requires night and weekend shifts. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview people to obtain basic information, clearly guide and direct people, follow technical manuals, and maintain frequent contact with customers and employees.
Ability to lead and develop a team and build a collaborative, customer-focused store culture.
Ability to meet the physical requirements of the role, including frequent standing and walking and repetitive standing, walking, reaching, and bending.
Night and weekend shifts required.
Successful completion of a pre-employment drug screen is a condition of employment.

Nice To Haves

Two or more years of similar or related work experience preferred.

Responsibilities

Provide prompt, friendly customer service and make customers’ visits positive.
Promote positive employee relations and a store atmosphere of friendliness, teamwork, and accountability.
Plan, prepare, and adjust work schedules; assign duties; and follow up on task completion.
Supervise and coordinate store employees in the Department Manager’s absence, or perform work at any job level as necessary.
Ensure consistent customer service throughout the store and resolve customer issues promptly and professionally.
Train employees on store policies, department procedures, and job duties, and provide ongoing education about updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report order discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store needs.
Compile, store, retrieve, and interpret managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand basic payroll system operations.
Handle cash registers and transactions involving Western Union, money orders, and hunting and fishing licenses.
Recommend cost-reduction programs and changes to merchandise assortments and shelf allocations.
Handle confidential information, including pricing, sales reports, profit and loss reports, and employee wages, discreetly.
Follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.