Service Manager

HomeTeam Pest Defense•Bonita Springs, FL

About The Position

The Service Manager oversees service operations and assigned personnel to ensure daily revenue goals are met and service quality remains high. The role manages technician routes and schedules, addresses customer concerns, supports field service work, and maintains required equipment, records, certifications, and licenses. The manager recruits, develops, and motivates service staff, coordinates training, and performs supervisory duties to manage personnel effectively and efficiently. Weekend work may be necessary to assist technicians.

Requirements

Must be 18 years or older.
High school diploma or GED.
Experience with sales, marketing, and office administration.
Experience supervising, coaching, and developing staff.
Three or more years of experience in a management role.
Must meet physical job requirements and safely perform job duties, with or without accommodations.
Safely use a ladder within the manufacturer's weight capacity.
Lift and carry up to 50 pounds.
Ability to work in all types of weather conditions.

Nice To Haves

College degree preferred.

Responsibilities

Ensure daily assigned revenue is completed.
Maintain a high level of service quality.
Standardize pest control technician service routes to improve route density.
Schedule and review daily routes with technicians.
Handle customer complaints and investigate and resolve customer service concerns.
Assist technicians with field service requests and delinquent accounts.
Order and maintain equipment, supplies, and materials required for service work.
Create a positive work environment.
Attract and select high-caliber employees while maintaining qualified staff.
Actively manage performance and motivate service staff.
Follow and enforce work procedures, prepare work schedules, and expedite workflow for subordinates.
Maintain appropriate certification and licensing as required by the state or branch management.
Coordinate training and licensing of new and existing service personnel.
Coordinate and/or provide continuing training as needed.
Maintain truck inventory records and perform periodic inspections.
Delegate duties and examine work for accuracy and neatness.
Maintain records of all commercial vehicle licenses and pest control licenses.
Assist the General/Branch Manager with other assigned duties.
Work weekends as necessary to assist technicians.
Perform necessary supervisory functions to effectively and efficiently manage assigned personnel.