Maintenance - Service Manager III - 100 to 299 Units

Morgan Properties • Rock Hill, SC

3d

About The Position

Morgan Properties is seeking a results-driven Service Manager to lead service, maintenance, and customer care operations at a residential community. The role involves guiding a dedicated team, maintaining property standards, planning proactively for repairs and maintenance needs, and helping provide residents with a high-quality living experience. The Service Manager serves as a key contact for residents, the team, and cross-functional departments, and oversees work orders, schedules, inventory, budgets, and records. The position is described as hands-on and emphasizes trust, accountability, support, professionalism, and team development.

The posting lists pay of $21.00 per hour and a rent discount of up to 100%. The role also offers shared renewal commissions, quarterly Morgan Essentials payments, on-call appreciation pay, referral payments, education and tuition reimbursement, insurance coverage, a 401(k) with company match, paid time off, holidays, sick leave, an Employee Assistance Program, and additional employee discounts.

Requirements

• Proven leadership experience in service or maintenance, preferably in a large residential setting.
• Strong problem-solving skills and the ability to make timely, effective decisions.
• Excellent communication skills for leading teams and engaging with residents.
• Exceptional organizational skills and the ability to prioritize and manage multiple tasks.
• Passion for outstanding customer service and high-quality standards.
• Valid driver's license.
• Must live within a 30-minute commute of the property.
• 3–5 years of managerial experience at an apartment community of 500 units or more.

Nice To Haves

• HVAC/EPA/CFC certification preferred.

Responsibilities

• Lead and mentor the service and maintenance team, setting an example and fostering trust, accountability, and support.
• Plan proactively for property operations, anticipate maintenance needs, handle repairs, and manage resources.
• Communicate effectively with residents, team members, and cross-functional departments.
• Manage work orders, schedules, inventory, budgets, and accurate records.
• Maintain high standards for property maintenance and customer service.
• Support the development of the team and deliver professional, attentive service.

Benefits

• Pay of $21.00 per hour.
• Up to 100% employee rent discount.
• Property staff shared renewal commissions, paid monthly.
• $300 Morgan Essentials payment, paid quarterly.
• On-call appreciation pay of $15 per day for holding the on-call phone.
• Employee referral payment program, up to $750.
• Education and tuition reimbursement.
• Medical, dental, and vision benefits.
• Life and AD&D insurance.
• Long- and short-term disability.
• 401(k) retirement plan with company match.
• Paid time off, including 10 holidays per year and sick leave.
• Employee Assistance Program.
• Additional employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed