Service Manager
About The Position
Horwitz is hiring a Service Manager to lead its service division and team managers. The role is accountable for the service P&L and the division’s strategic direction, including growth strategy, sales strategy, and annual planning. The Service Manager develops the Service leadership team, builds strategic customer relationships, and collaborates with internal departments to support smooth project execution. The position also analyzes financial performance, maintains pricing, and identifies growth and process-improvement opportunities. Horwitz describes its workplace as grounded in safety, accountability, professionalism, motivation, curiosity, and a can-do attitude, and emphasizes training, mentorship, and advancement opportunities.
Requirements
- At least 5 years of experience in the HVAC service industry.
- At least 2 years of experience in a managerial or leadership role within the HVAC service industry.
- Demonstrated experience in business development, strategic planning, and P&L management.
- Strong understanding of sales and marketing strategies in a service-oriented industry.
- Strong leadership and communication skills.
- Ability to hold employees accountable while maintaining positive working relationships.
- Strong organizational and problem-solving skills.
Responsibilities
- Take full accountability for the service P&L.
- Lead the service division’s strategic approach, including service growth strategy, sales strategy, and annual planning.
- Lead the Service team managers.
- Build and maintain strategic customer relationships to support retention, growth, and long-term business development.
- Build and develop the Service leadership team, including succession planning, talent development, and organizational capability.
- Collaborate with internal departments to ensure smooth project execution.
- Analyze financial performance and implement strategies to meet business goals.
- Maintain an effective pricing structure.
- Identify opportunities for growth and targeted customer strategies.
- Identify and support process improvements and organizational structure.
- Perform other duties as assigned.
- Conduct oneself in accordance with Horwitz core values: Safe, Accountable, Professional, Motivated, Can Do, and Curious.
- Get better every day.
Benefits
- Competitive benefits
- Training
- Mentorship
- Advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
