Service Manager

Hy-Vee, Inc. • Sioux Falls, SD

15d • Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employee activities across all departments and ensuring customers receive prompt, friendly service. The role leads by example, manages schedules, handles customer issues, oversees merchandising and compliance, and assists wherever needed in the store. It is suited to an experienced retail leader who works well in a fast-paced environment and takes pride in developing people and delivering results.

The position reports to the Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. Direct reports include all positions except those roles or others designated by the Store Director. A high school diploma or equivalent experience is required; two or more years of similar or related work experience is preferred. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent experience required.
• Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
• Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to interview people to obtain basic information, guide and direct people clearly, follow technical manuals, and maintain increased contact with customers and employees.
• Ability to lead and develop a team and build a collaborative, customer-focused store culture.
• Ability to safely use sharp knives and blades for food preparation where applicable to the role.
• Ability to operate a delivery vehicle in accordance with applicable DOT standards where applicable to the role.

Nice To Haves

• Two or more years of similar or related work experience.

Responsibilities

• Provide prompt, friendly customer service and make customers' visits positive.
• Lead by example and foster positive employee relations, teamwork, friendliness, and accountability.
• Plan, prepare, and adjust work schedules; assign duties and ensure tasks are completed properly and on time.
• Supervise and coordinate employees across store areas in the Department Manager's absence, or perform work at any job level as needed.
• Ensure customer service throughout the store and promptly address customer issues professionally.
• Train employees on store policies, department procedures, and job duties, and provide ongoing education about updates.
• Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
• Train and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
• Order merchandise, verify deliveries and product quality, and report order discrepancies.
• Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
• Compile, store, retrieve, and understand managerial data, including sales, inventory reports, and advertising and display projections.
• Review personnel records for completeness and accuracy and understand basic payroll-system procedures.
• Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
• Recommend cost-reduction programs and changes to merchandise assortment and shelf allocation.
• Handle confidential information, including pricing, sales and profit-and-loss reports, and employee wages, with discretion.
• Follow Hy-Vee policies and store guidelines.
• Report to work as scheduled and on time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED