Service Manager

Dobbs Tire And Auto Centers•Marshfield, WI

22d•$62,000 - $106,000

About The Position

Driven by Dobbs is seeking a Service Manager in Training to learn and support service and repair responsibilities in a single-unit retail store. Working closely with store leadership, the role develops the skills needed to manage service and repair operations while meeting quality, timeliness, safety, and employee-management standards. The ideal candidate has strong technical knowledge of service and repair standards across vehicle makes and models, a commitment to customer satisfaction, and a strong work ethic. Driven by Dobbs brings together Dobbs Tire and Auto Centers and Conrad’s Tire Express & Total Car Care, operating as a growing, multi-market automotive service organization. Its locations provide tires and automotive services from routine maintenance to advanced diagnostics and engine repair. The company describes investment in training, development, safety, and team wellbeing, and support for local organizations and charities.

Requirements

At least 3 years of experience in the automotive repair industry as a technician, service advisor, or service manager.
Strong technical knowledge of automotive repair standards, tools, and processes.
Valid driver’s license.
Strong verbal and written communication skills.
Strong time management, accountability, and prioritization skills.
Ability to stay organized, solve problems, and take a solution-oriented approach.
Ability to work in a fast-paced, high-volume environment and adapt to diverse team members.
Strong work ethic and commitment to results; self-motivated, goal-oriented, and driven to accomplish department goals.
Strong critical-thinking skills and attention to detail.
Customer-centric approach and relationship-building ability.
Proficiency in Microsoft Office, including Outlook and Teams.
Belief in safety and commitment to following safety expectations and procedures.
Alignment with the company’s mission, vision, and values.
Agreement to complete a selection assessment and pre-employment screenings.

Nice To Haves

Previous experience supporting or mentoring technicians.
Proficiency in the VAST point-of-sale system is strongly preferred.

Responsibilities

Greet customers and assess their tire and automotive service needs professionally and with a customer-focused approach.
Partner with the Store Manager to learn how to interview, select, and train service technicians, assessing how their knowledge, skills, and experience fit business needs and role definitions.
Assist the Store Manager in evaluating technicians’ knowledge, skills, and performance, and learn to make recommendations regarding development, promotions, merit, and discipline.
Support and learn to manage store performance goals, including service sales, gross profit, customer satisfaction, employee safety, productivity, and efficiency.
Assist with overseeing and assigning daily work orders, including the time, tools, materials, and equipment needed.
Learn to provide technical expertise and diagnostic support for general and complex service requests across vehicle makes and models.
Support and suggest technical training to improve skills among all service technician levels.
Assist in overseeing safe operations and proper working order of shop tools and equipment, and support ordering replacements or repairs after budget approval.
Ensure adherence to company policies, procedures, and safety standards.
Maintain high standards for store cleanliness, organization, and inventory management.
Support analysis of financial and operational data to identify trends and help implement improvement plans for underperforming stores.
Help ensure exceptional customer service and assist with promptly resolving escalated concerns.
Support management of shop inventory needs, including tools, materials, and equipment.
Partner with the Store Manager to help lead a culture of safety, accountability, and operational excellence within service and sales teams.
Meet flexible schedule requirements that may include early mornings, evenings, and weekends to meet customer demands.
Perform other position duties as directed by leadership.