Service Manager

Hy-Vee, Inc.•Ottumwa, IA

16d•Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employee activities across departments and ensuring customers receive prompt, friendly service. The role includes leading by example, managing schedules, addressing customer issues, overseeing merchandising and compliance, and helping wherever needed in the store. It is suited to an experienced retail leader who thrives in a fast-paced environment and values developing employees and delivering results. The Service Manager plans and adjusts work schedules, assigns duties, trains and evaluates employees, and supports a positive, collaborative store culture. The role also includes managing merchandise and promotional displays, reviewing operational and personnel data, handling certain financial transactions, enforcing safety procedures, and following Hy-Vee policies and store guidelines. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information, clearly guide and direct people, follow technical manuals, and maintain increased contact with customers and employees.
Ability to lead and develop a team while building a collaborative, customer-focused store culture.
Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning and sanitation duties.
Where applicable, safely use sharp knives and blades for food preparation.
Where applicable, work around heat- and burn-related hazards associated with cooking, baking, or grilling equipment.
Where applicable, operate a delivery vehicle in accordance with applicable DOT standards.
Complete a pre-employment drug screen successfully.

Nice To Haves

Two or more years of similar or related work experience preferred.

Responsibilities

Provide prompt, friendly customer service and make each customer visit positive.
Lead by example and foster friendliness, teamwork, accountability, and positive employee relations.
Prepare and adjust work schedules, assign duties, and follow up to ensure tasks are completed properly and on time.
Supervise and coordinate employees across store areas in the Department Manager's absence, or perform work at any job level.
Ensure customer service throughout the store and resolve customer issues promptly and professionally.
Train employees on store policies, department procedures, and job duties, and provide ongoing education on updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train employees on and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report order discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store needs.
Compile, store, retrieve, and interpret managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand basic payroll-system processes.
Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
Recommend cost-reduction programs and merchandise additions, deletions, and shelf allocations.
Handle confidential information, including pricing, sales reports, profit and loss reports, and employee wages, with discretion.
Follow all Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.