Service Manager

United Ag & Turf NE, LLC•Clarendon, VT

88d•$65,000 - $75,000•Onsite

About The Position

United Ag & Turf NE is looking for a Service Manager who will be responsible for managing the operations of the Service Department at the branch to provide the highest level of external and internal customer satisfaction. You will work closely with other leaders and employees in the store to ensure building operations remain safe, secure, and well-maintained.

Requirements

Excellent customer service skills and follow through ability
Familiar with the equipment industry, John Deere and competitive products preferred
General understanding of mechanical/technical terms, and knowledge of methods, materials, tools, and techniques used in the repair of customer and dealer owned equipment
Ability to manage personnel and adhere to company policies and procedures
Ability to use standard desktop load applications, email, internet functions and Service Advisor
Ability to work varying shifts, weekends, and holidays or as needed for an on-call rotating basis
Ability to write and speak effectively to individuals and groups
High level of attention to detail and accuracy of information
Solid understanding of financial principles relative to Service Department operations and company business systems
Ability to create, analyze and interpret internal reports and provide feedback with areas of improvement
Exhibits necessary skills to effectively manage a fast-paced environment
Exhibits strong desire to expand personal development
Ability to work within and promote a strong team environment across all departments
Exhibits a willingness to accept additional assignments
Achieves and maintains forklift certification
Ability to travel for customer service and training as needed
Clean driver’s record and valid driver’s license

Nice To Haves

2 years of equipment industry or service experience

Responsibilities

Manage service repairs and assign jobs and work areas to employees in the Service Department according to their skills and knowledge
Ensures timely completion & invoicing of all service repair orders to maximize department profits and customer satisfaction
Resolves elevated customer issues as needed with a high level of customer service; escalating if needed
Participate in regular team meetings between department managers to identify and implement ways to foster teamwork between departments at their branch location
Assist in the development and execution of effective Service Department policies and processes
Create annual branch Service Department forecast & goals, in alignment with financial & operational objectives
Execute the Service Department’s strategic & marketing plans and regularly review progress to ensure achievement of goals
Effectively communicates with the Corporate Service Manager, branch Parts Manager and branch personnel
Responsible for hiring, training and development of service personnel
Complete performance reviews of service personnel and deliver appropriate corrective action and discipline as needed
Ensure all department tools, equipment and vehicles are in good working order
Identifies and develops new customer and business opportunities to achieve department growth
Ensure a professional appearance of the facility, assets, personnel and surrounding property promoting a positive reputation in the community; identifies opportunities for improvements and makes requests to leadership as needed