Service Manager

The Pulpo Group•Ann Arbor, MI

40d•$65,000 - $75,000•Onsite

About The Position

The Pulpo Group is the visionary hospitality company redefining the style and standard of exceptional experiences in the communities we serve. As the parent company behind three of Ann Arbor’s most beloved restaurants: Sava’s, Aventura, and The Dixboro Project, plus our brand new Orijin Bakery, we are proud to help shape the region’s unique dining culture through creativity, hospitality, and community connection. We’re looking for Service Managers who lead from the floor, set the tone for hospitality, and thrive in fast-paced, high-volume environments. This role is responsible for executing service at a high level, developing the team in real time, and ensuring every guest experience is consistent, thoughtful, and memorable. You’ll work closely with leadership to bring our standards to life each day - supporting the team, managing the flow of service, and holding the bar high across every shift.

Requirements

1-2+ years of experience in a service leadership role within a high-volume or upscale restaurant environment.
Full-time role requiring evenings, weekends, and holidays in a high-volume, fast paced environment.
Leadership presence on the floor is essential for success in this role.
Strong communication skills with the ability to lead, coach, and hold team members accountable.
Demonstrates strong organizational skills and the ability to manage multiple priorities in real time.
Maintains composure under pressure and operates with a consistent sense of urgency.
Builds strong relationships with both guests and team members across all levels of the organization.
Exercises sound judgment and discretion when handling sensitive or confidential information.
Demonstrates flexibility and adaptability in a fast-paced and constantly evolving environment.

Responsibilities

Lead the dining room during service, managing flow, pacing, and overall guest experience from open to close.
Coach and develop team members in real time, reinforcing service standards and holding accountability.
Run pre-shift meetings that clearly communicate priorities, expectations, and goals for the shift.
Monitor all areas of the dining room, stepping in to support service and resolve issues as they arise.
Ensure consistency in the sequence of service and overall guest experience across every table.
Support opening and closing procedures, cash handling, and end-of-day reporting.
Maintain a clean, organized, and safe environment in line with health and safety standards.
Anticipate service needs and proactively adjust staffing, pacing, and support to ensure smooth execution throughout the shift.
Partner with kitchen and bar teams to maintain strong communication and alignment, ensuring a seamless experience across all areas of the restaurant.