Service Manager - SouthCentral

FieldCore

27d•$103,200 - $173,400

About The Position

The Service Manager II plans, prepares, and manages field service projects from beginning to end to maximize productivity and meet customer requirements. The role owns overall site project execution and serves as the field execution owner for the customer, managing safety, quality, productivity, on-time delivery, and cost to ensure operating plans are met according to schedule. The Service Manager II is a primary customer interface and oversees the execution activities of field employees, including outage managers and construction managers. The role involves planning project schedules, costs, staffing, and setup; managing project risks and performance; monitoring progress and costs; coordinating with customers and internal teams; and overseeing safety, quality, billing, and project closeout. Travel may be required, and the role requires willingness to work holidays, weekends, and overtime as required by field assignments.

Requirements

5 to 7 years of applicable experience with demonstrated success and knowledge.
At least 3 years of experience managing and developing employees.
At least 3 years of specialized or industry experience.
Bachelor’s degree or equivalent in a related field, with a minimum of 5 years of project management experience; experience in power generation or a technical industry may substitute for the degree and/or project management experience.
English proficiency.
Willingness to work holidays, weekends, and overtime as required by field assignments.

Nice To Haves

Excellent customer service and interpersonal skills.
Proficiency in project management.
Ability to solve complex problems.
Excellent communication skills.
Ability to perform a wide variety of duties and responsibilities accurately and quickly under time-sensitive deadlines.

Responsibilities

Develop field service outage cost estimates using standards and ensure each job is planned for schedule, cost, staffing, and setup.
Plan, prepare, and manage projects from beginning to end, including reviewing requirements, setting up projects, mapping purchase orders, developing and executing cost estimates, establishing risk analyses and mitigation strategies, and managing performance against Fulfillment 5 and customer KPI/CTQ targets.
Serve as an additional customer interface with P&L and communicate with the Customer Service Manager, CSL, and CPM.
Review and verify forecasts to maximize utilization and meet catalog targets.
Review subcontracts and negotiate terms and conditions.
Communicate daily with Field Service Coordinators, Resource Managers, EHS Managers, and Staff Project Managers to update job status and support project success.
Lead daily project execution status calls, Day 2 calls, and OEL Day 2 spot-check calls.
Monitor project status and progress and costs with support from the project controls team.
Conduct audits and inspections of work teams during installation, commissioning, receiving, operation, and maintenance activities.
Analyze and report project closeout metrics to assess performance against operating plan targets.
Review revenue pacing and billing and approve supplier invoices.
Manage PO limit reports, employees placed without POs, unbilled shipments, accounts receivable, and credit card aging to remain within cost targets.
Lead shift handover review sessions to improve the effectiveness of future projects.
Implement corrective actions based on Safety Observations, Advanced Communication Notifications, and Root Cause Analyses.
Interview candidates and assess job qualifications to support recruitment and hiring.
Recognize strong job-site performance through the site compensation/incentive process.
Work with Site EHS Specialists to ensure site EHS standards, develop and execute FME plans, meet customer requirements, and complete OneGE EHS plan compliance activities.
Preside over execution activities for field employees, including outage managers and construction managers.
Run or support end-customer pre- and post-outage meetings to improve project efficiency and effectiveness.
Identify tooling and third-party vendor service needs and complete the requisition process for labor and non-labor services.
Approve technical reports generated on site and update documentation as required.
Maintain contact with assigned TFAs for direction, updates, and support.
Travel as required and work holidays, weekends, and overtime as required by field assignments.
Perform other duties that support the FieldCore vision and align with organizational core values.