Service Management / Asset Management Lead

Dynamic Solutions Technology•Linthicum Heights, MD

1d•Onsite

About The Position

Dynamic Solutions Technology, LLC is seeking a full-time Service Management / Asset Management Lead to support a customer in Linthicum, Maryland. This exempt position leads enterprise IT service management and asset management activities across operational environments. The role provides oversight of enterprise service desk operations and Government IT assets throughout their lifecycle, while supporting reliable service delivery, configuration control, operational readiness, and compliance with Government requirements. The position requires an active Secret clearance.

Requirements

Active Secret clearance.
At least 5 years of experience.
Bachelor's degree in a business field.

Nice To Haves

TS/SCI eligibility.
ITIL 4 Foundation or higher is recommended.
Relevant IT asset management, configuration management, and IT service management certifications are advantageous.

Responsibilities

Lead and coordinate enterprise IT service management activities, including incident management, service request fulfillment, problem management, change management, and service delivery processes.
Provide technical leadership and oversight of Tier 0, Tier 1, and Tier 2 enterprise service desk operations, including ticket management, issue escalation, service request tracking, and resolution.
Manage and maintain accountability for Government IT assets throughout their lifecycle, including acquisition coordination, receiving, inventory, assignment, deployment, maintenance, transfer, refresh, and authorized disposal.
Maintain hardware and software inventories, configuration records, and related documentation to support asset visibility, configuration control, operational readiness, and compliance.
Develop, monitor, and report service management metrics, including ticket volumes, incident response times, resolution rates, service availability, asset utilization, and operational trends; identify deficiencies and recommend improvements.
Coordinate with Government stakeholders, program management, technical teams, and vendors on IT equipment requirements, procurement planning, software licensing, technology refresh activities, and resource allocation.
Coordinate enterprise change management, configuration control, system maintenance, and technology deployments to minimize service disruptions and maintain configuration integrity.
Collaborate with network administrators, cloud engineers, cybersecurity personnel, and technical support teams to resolve service delivery issues and support infrastructure availability and operational continuity across classified and unclassified environments.
Develop and maintain IT service management procedures, asset accountability records, inventory reports, service desk documentation, standard operating procedures, and audit-support artifacts.
Identify opportunities to improve service desk efficiency, asset tracking, workflow automation, customer satisfaction, and enterprise IT operations; provide technical guidance, coordinate stakeholder communications, and support Government-directed modernization initiatives.