Asset Management

Astreya•Fort Mill, SC

1d•$66,120 - $104,400

About The Position

The role provides hands-on support across office and factory environments. It covers break/fix and deployment support for laptops and desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician handles incidents and requests through ITSM processes, uses IT Shop, SCCM, and Nexthink for endpoint visibility and support efficiency, and applies Windows and basic networking troubleshooting to restore services quickly.

Requirements

Strong Windows troubleshooting skills.
Basic network troubleshooting and diagnostic skills.
Support experience across office and factory environments.

Responsibilities

Provide onsite break/fix, deployment, and escalation support for laptops, desktops, rugged factory devices, HP and Lexmark printers, handheld scanners, and conference room A/V systems.
Monitor ticket queues and assign tickets using ITSM tools.
Perform incident management and root-cause analysis for major incidents, and drive issue prevention.
Create and maintain SOPs, runbooks, and knowledge articles.
Use SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
Troubleshoot Windows and perform basic network diagnostics to restore services.

Benefits

Medical coverage through UHC (PPO, HSA, or Surest) or, for California employees only, Kaiser (HMO).
Dental insurance through UHC.
Vision insurance through Nationwide Vision by UHC.
Flexible Spending Account for health and dependent care.
Pre-tax commuter, parking, and transit account (location-specific).
Continuing education and professional development through platforms such as Udemy and Coursera.
Corporate wellness program.
Employee Assistance Program.
Wellness Days.
401(k) plan.
Basic and supplemental life insurance.
Short- and long-term disability insurance.
Critical illness, critical hospital, and voluntary accident insurance.
Tuition reimbursement, available after six months and subject to a cap.
Paid time off, accrued and prorated, up to 120 hours annually.
Paid holidays.
Other statutory leaves, paid time, or ancillary benefits required by state and federal law.