Asset Management

Astreya•Fort Mill, SC

1d•Onsite

About The Position

Provide hands-on onsite IT support across office and factory environments, including break/fix, deployments, and escalations for laptops and desktops, rugged factory devices, printers, handheld scanners, and conference room A/V systems. The role executes incidents and requests through ITSM processes and uses tools such as IT Shop, SCCM, and Nexthink for endpoint visibility and support efficiency. It applies Windows troubleshooting and basic network diagnostics to restore services quickly.

Requirements

Support experience across office and factory environments.
Strong Windows troubleshooting skills.
Basic networking troubleshooting skills.

Responsibilities

Provide hands-on onsite break/fix, deployment, and escalation support for laptops, desktops, rugged factory devices, HP and Lexmark printers, handheld scanners, and conference room A/V systems.
Monitor ticket queues and assign tickets through ITSM tools.
Perform incident management and root cause analysis for major incidents, and drive issue prevention.
Create and maintain SOPs, runbooks, and knowledge articles.
Use SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
Apply Windows troubleshooting and basic network diagnostics to restore services quickly.

Benefits

Medical insurance through UHC (PPO, HSA, and Surest options) or, for California employees only, Kaiser (HMO option).
Dental insurance through UHC Nationwide.
Vision insurance through UHC.
Flexible Spending Account for health and dependent care.
Pre-tax commuter benefit for parking and transit, where available by location.
Continuing education and professional development through platforms such as Udemy and Coursera.
Corporate wellness program.
Employee Assistance Program.
Wellness Days.
401(k) plan.
Basic and supplemental life insurance.
Short-term and long-term disability insurance.
Critical illness, critical hospital, and voluntary accident insurance.
Tuition reimbursement, available six months after start date and subject to a cap.
Paid Time Off accrued and prorated, up to 120 hours annually.
Paid holidays.
Statutory leaves, paid time, and other ancillary benefits required under state and federal law.