Service Maintenance Technician III

The Community Builders•Baltimore, MD

17d

About The Position

The Service Technician III is a lead maintenance role responsible for responding promptly to service requests, preparing apartments for turnover, and preserving and maintaining the property. Under the direction of the Service Maintenance Manager, this position applies advanced building-trades skills and works independently across apartment interiors, building exteriors, and site grounds. The role supports successful property maintenance through excellent customer service and positive, productive relationships with team members. The position requires working in the office five days a week.

Requirements

High school diploma or equivalent.
Trade school education or five years of progressive responsibility in property management or hospitality.
Experience in diagnostics and troubleshooting.
At least five years of advanced hands-on repair experience in three or more building trades.
Ability to read, write, understand, and communicate in English.
Basic computer and handheld-device skills.
Knowledge of hand tools, power tools, cleaning supplies, and personal protective equipment (PPE).
Valid driver's license and reliable transportation.
Strong attention to detail, organizational, time-management, and problem-solving skills.
Strong customer-service skills, including the ability to manage difficult customers or situations.
Ability to meet the stated physical demands, including occasionally climbing ladders, frequently moving equipment weighing up to 50 pounds, and constantly working outdoors in varying weather conditions.

Nice To Haves

Bilingual skills.
Knowledge of Federal Fair Housing Laws and Guidelines.
REAC/HQS experience.
Industry trade certifications or degrees, such as NAHMS, CAMT, OSHA, or HVAC.

Responsibilities

Diagnose and perform repairs involving appliances, carpentry, hardware accessories, masonry, painting, and basic electrical, plumbing, and HVAC work.
Respond to and complete service requests and on-call emergencies promptly and professionally, as directed by the Community Manager or Service Manager.
Complete or monitor vendor preventive-maintenance tasks for building systems, equipment, and components.
Prepare vacant apartments and perform repairs so they are ready for new resident move-ins.
Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.
Prepare for and make repairs related to REAC/HQS inspections and audits.
Maintain the maintenance shop and inventory to company standards and follow safe work practices, including wearing appropriate PPE.
Be available for weekend work, on-call rotation, and emergency service calls.
Assist the Maintenance Supervisor with providing technical guidance to Maintenance Technicians I and II.
Assist the Maintenance Supervisor with contractor and vendor management.