Service Maintenance Technician III

The Community Builders • Edina, MN

17d • Onsite

About The Position

The Service Technician III is a lead maintenance role responsible for responding promptly to service requests, preparing apartments for turnover, and preserving and maintaining the property. Under the direction of the Service Maintenance Manager, the technician works independently across apartment interiors, exteriors, and site grounds, applying a high degree of building-trades skill. The role contributes to property maintenance through excellent customer service and productive relationships with team members. This is a roving position requiring five days a week in the office.

Requirements

• High school diploma or equivalent.
• Trade school education or five years of progressively responsible experience in property management or hospitality.
• At least five years of advanced hands-on repair experience in three or more building trades.
• Experience in diagnostics and troubleshooting.
• Required Special Boilers License.
• Ability to read, write, understand, and communicate in English.
• Basic computer and handheld-device skills.
• Knowledge of hand and power tools, cleaning supplies, and personal protective equipment (PPE).
• Valid driver’s license and reliable transportation.
• Strong attention to detail, organizational, time-management, and problem-solving skills.
• Superior customer service skills, including the ability to manage difficult customers or situations.
• Availability for weekend work, on-call rotation, and emergency service calls.

Nice To Haves

• Bilingual skills.
• Knowledge of Federal Fair Housing Laws and Guidelines.
• REAC/HQS experience.
• Industry trade certifications or degrees, such as NAHMS, CAMT, OSHA, or HVAC.

Responsibilities

• Diagnose and perform repairs involving appliances, carpentry, hardware accessories, masonry, painting, and basic electrical, plumbing, and HVAC systems.
• Respond to and complete service requests and on-call emergencies promptly and professionally, as directed by the Community Manager or Service Manager.
• Complete or monitor vendors’ preventive maintenance tasks for building systems, equipment, and components.
• Prepare vacant apartments and perform repairs so they are ready for new resident move-ins.
• Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.
• Prepare for and make repairs related to REAC/HQS inspections and audits.
• Maintain the maintenance shop and inventory to company standards, using appropriate safety practices and PPE.
• Be available for weekend work, on-call rotation, and emergency service calls.
• Assist the Maintenance Supervisor by providing technical guidance to Maintenance Tech I and II.
• Assist the Maintenance Supervisor with contractor and vendor management.

Benefits

• Medical, dental, and vision insurance.
• 12 paid holidays and tenure-based PTO accruals.
• Employer contributions to Health Savings Accounts.
• Company-paid life and disability insurance.
• 403(b) retirement plan with company match.
• Tax-advantage accounts for commuter/parking, medical, and dependent care expenses.
• Hospital and Critical Illness Insurance.
• Confidential, 24/7 Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED