Service Maintenance Technician III

The Community Builders•Boston, MA

17d•Onsite

About The Position

The Service Technician III is a lead maintenance role responsible for responding promptly to service requests, preparing apartments for turnover, and preserving and maintaining the property. Working under the direction of the Service Maintenance Manager, the technician uses advanced building-trades skills to independently handle a variety of interior, exterior, and grounds-related work. The role supports the successful maintenance of the property through excellent customer service and productive relationships with team members. The position requires five days a week in the office.

Requirements

High school diploma or equivalent.
Trade school education or five years of progressively responsible experience in property management or hospitality.
At least five years of advanced hands-on repair experience in three or more building trades.
Experience in diagnostics and troubleshooting.
Ability to read, write, understand, and communicate in English.
Basic computer and handheld-device skills.
Knowledge of hand and power tools, cleaning supplies, and personal protective equipment (PPE).
Valid driver’s license and reliable transportation.
Strong attention to detail, organizational, time-management, and problem-solving skills.
Superior customer service skills, including the ability to manage difficult customers or situations.

Nice To Haves

Bilingual skills.
Knowledge of Federal Fair Housing Laws and Guidelines.
REAC/HQS experience.
Industry trade certifications or degrees, such as NAHMS, CAMT, OSHA, or HVAC.

Responsibilities

Diagnose and perform repairs involving appliances, carpentry, hardware accessories, masonry, painting, and basic electrical, plumbing, and HVAC.
Respond to and complete service requests and on-call emergencies promptly and professionally, as directed by the Community Manager or Service Manager.
Complete or monitor vendors’ preventive maintenance tasks for building systems, equipment, and components.
Prepare vacant apartments and perform repairs so they are ready for new resident move-ins.
Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.
Prepare for and make repairs related to REAC/HQS inspections and audits.
Maintain the maintenance shop and inventory to company standards, using appropriate personal protective equipment and a safety mindset.
Be available for weekend work, on-call rotation, and emergency service calls.
Assist the Maintenance Supervisor by providing technical guidance to Maintenance Technician I and II.
Assist the Maintenance Supervisor with contractor and vendor management.