Service Maintenance Technician II

The Community Builders•Westport, MA

17d•Onsite

About The Position

The Service Maintenance Technician II works under the direction of the Service Maintenance Manager and responds promptly to service requests, prepares apartments for turnover, and helps preserve and maintain the property. The role requires strong building-trades skills and the ability to work independently across apartment interiors, exteriors, and site grounds. The technician contributes to successful property maintenance through excellent customer service and productive relationships with team members. This position requires working in the office five days per week.

Requirements

High school diploma or equivalent.
Trade school education or three years of progressively responsible experience in property management or hospitality.
At least three years of advanced hands-on repair experience in two or more building trades.
Ability to read, write, understand, and communicate in English.
Basic computer and handheld-device skills.
Knowledge of hand and power tools, cleaning supplies, and personal protective equipment (PPE).
Valid driver’s license and reliable transportation.
Strong attention to detail, organizational, time-management, and problem-solving skills.
Superior customer service skills, including the ability to manage difficult customers or situations.
Ability to work in the office five days per week.
Ability to move equipment weighing up to 50 pounds across sites and work outdoors in varying weather conditions.

Nice To Haves

Bilingual skills.
Knowledge of Federal Fair Housing Laws and Guidelines.
REAC/HQS experience.
Industry trade certifications or degrees, such as NAHMS, CAMT, OSHA, or HVAC.

Responsibilities

Diagnose and perform repairs involving appliances, carpentry, hardware accessories, masonry, painting, and basic electrical, plumbing, and HVAC systems.
Respond to and complete service requests and on-call emergencies promptly and professionally, as directed by the Community Manager or Service Manager.
Complete or monitor vendors’ preventive maintenance tasks for building systems, equipment, and components.
Prepare vacant apartments and perform repairs so they are ready for new resident move-ins.
Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.
Prepare for and make repairs related to REAC/HQS inspections and audits.
Maintain the maintenance shop and inventory to company standards and work safely, including wearing appropriate PPE.
Be available for weekend work, on-call rotation, and emergency service calls.
Assist the Maintenance Supervisor by providing technical guidance to Maintenance Technician I staff.