Service (Maintenance) Supervisor

Centerspace•Centennial, CO

39d•$30 - $36•Onsite

About The Position

The Service (Maintenance) Supervisor is responsible for the efficient administration of maintenance services and positive customer service for the Centerspace portfolio within the assigned region. The role performs maintenance work personally and oversees the daily activities of maintenance staff, support services, and vendors. The supervisor works independently, prioritizes work, directs and supports others, and serves as a mentor and resource to maintenance staff. Although the position has no direct supervisory responsibilities, it may involve delegating duties, training employees, and providing input on personnel matters in conjunction with the Community Manager or Regional Property Manager. The position maintains property systems and grounds, completes inspections and repairs, performs preventative maintenance, supports apartment turnovers and capital improvements, and responds to emergencies. It also handles maintenance-related administrative work, including records, reports, inventory, purchasing, and coordination with tenants, vendors, property management, and engineering staff. Some local travel may be required. The work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., and participation in after-hours on-call programs is required. The listed base pay is $30.00–$36.00 per hour, with the actual amount dependent on factors including credentials, relevant experience, and primary job location.

Requirements

At least 5 years of maintenance experience.
Demonstrated leadership capabilities.
Ability to prioritize tasks to meet goals and time frames.
Exceptional customer-service skills and demonstrated ability to maintain strong working relationships with internal and external clients.
Demonstrated ability to manage multiple and complex operational matters daily.
Ability to read and interpret safety rules, operating and maintenance instructions, MSDS sheets, and procedural manuals, and communicate effectively with supervisors, tenants, and vendors.
Ability to perform basic arithmetic and calculate proportions, percentages, area, ratios, circumference, and volume.
Ability to apply common-sense reasoning to written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Ability to efficiently use the internet and web-based timekeeping software.
Have or be willing to attain an EPA, CPO, and/or boiler operator’s license as required.
Ability to meet the listed physical requirements, including frequent standing, walking, bending, kneeling, reaching, operating tools and equipment, climbing stairs and ladders, and lifting or moving items of varying weights, including over 75 pounds occasionally.

Nice To Haves

Trade school education.
EPA, CPO, and/or boiler operator’s license.
HVAC, electrical, and plumbing certifications or licenses.
Experience with work order systems.

Responsibilities

Conduct property inspections and determine preventative maintenance requirements based on equipment and structural needs.
Complete minor and major mechanical or aesthetic repairs to keep the property functional, presentable, and safe.
Perform HVAC maintenance, including replacing motors and bearings, and service and monitor HVAC equipment.
Perform general and preventative maintenance on HVAC, electrical, plumbing, lighting, doors, locks, hardware, and wall treatments.
Perform routine maintenance tasks such as changing light bulbs, servicing flush valves, cleaning mechanical rooms, plunging toilets, painting, and carpet repairs.
Operate and respond appropriately to building automation, security, fire, life-safety, and card-access systems, as applicable.
Maintain safe and effective equipment operation and acceptable environmental conditions in tenant and common spaces.
Assist Community and/or Regional Managers with tenant improvements and related concerns; assist outside contractors with major inspections.
Monitor and maintain tools, follow safety manuals, and respond accurately to test situations.
Maintain technical and industry contacts and knowledge, use organizational tools and processes to meet quality standards, and participate in capital improvements.
Participate in after-hours on-call programs and promptly respond to emergencies, fire alarms, and natural catastrophes; follow site emergency procedures and assist with evacuations when appropriate.
Serve as a key contact among Regional Managers, Community Managers, tenants, property management staff, engineering staff, vendors, and equipment-repair providers for operational matters.
Complete pre-moveout and moveout inspections and schedule apartment turnovers in advance to achieve an average completion time of five days after moveout.
Maintain operating logs and record temperatures, pressures, and chemical levels for heavy equipment such as chillers and boilers.
Complete reports and administrative duties; maintain mechanical-system inventory; purchase parts and supplies, review pricing, and stock received items.
Clean vacant areas, remove debris from buildings and grounds, and provide backup for the Community Porter.
Analyze current products and services, research improvements, participate in continuous-improvement and quality initiatives, and collaborate across departments and teams.
Perform snow removal when required by the property, including operating a plow or bobcat, shoveling, and de-icing walkways.
Assist or back up coworkers and may participate in budgeting or employee discipline as requested by the Regional Manager.
Oversee and direct daily activities of maintenance staff, support services, and vendors; delegate work, train employees, and mentor maintenance staff.
Provide input with the Community Manager and/or Regional Manager regarding hiring, termination, and supervision of maintenance and custodial personnel.
Coordinate with the Training Manager on training policies, programs, and schedules; recommend staff for training; maintain performance, training, and licensing records; and train new staff on quality requirements and company policies and procedures.

Benefits

On-call pay and quarterly renewal bonuses.
Competitive paid time off.
10 paid holidays, plus a diversity day and the employee’s birthday.
Paid caregiver and paid parental leave.
20% rent, parking, and storage discount for Centerspace rents.
32 paid hours of volunteer time off.
Medical, dental, and vision benefits beginning the first day of the month following the start date.
Centerspace Stock Purchase Plan.
401(k) match up to 5% per paycheck.
Tuition reimbursement and scholarship program.
Monthly mobile-phone reimbursement or a Centerspace-issued phone, according to company policy, if the role is expected to carry a mobile phone.
Mileage reimbursement, according to company policy, when a Centerspace-owned vehicle is unavailable.