Service Logistics Specialist

Super Micro Computer•Dallas, TX

75d•$75,000 - $85,000•Onsite

About The Position

We are looking for a Service Logistics Specialist to support Supermicro Global Service network by managing parts inventory globally. The candidate is expected to ensure that the right parts/equipment is are stocked, manage the inventory, and monitor defective returns to Supermicro.

Requirements

Must be willing to travel 70% of the time
Bachelor's degree in Supply Chain Management or Logistics or equivalent experience
Minimum of 2 years experience from high-tech manufacturing industry preferred
Proficiency in MS Office and database management
Knowledge of inventory management and logistics elements
Travel will be required
Must be punctual and detail-oriented
Good time management
Work logically and systematically
Ability to solve problems and make decisions as necessary
Excellent oral and written communication skills

Nice To Haves

Experience in the IT industry is a plus

Responsibilities

Go onsite to various locations to reconcile inventory and submit RMA
Work to ensure defective parts are returned
Stocking FSL and monitoring inventory level and accuracy
Work with 3PL to ensure parts are dispatched in accordance with SLA
Handle reverse logistics for Service customers
Track all return items and proactively pursue non-returned items.
Make order entries and work with accounting in processing the parts transfer
Work with various internal teams including accounting, shipping, and RMA to track and monitor the stock at all the service inventory locations and reconcile any discrepancies
Follow up with external and internal parties on outstanding parts
Work with various internal product managers to understand the equipment configurations related to service and be able to detect errors
Work with IT, ACCT, and RMA for needed reports and inventory reconciliation
Keep internal database up to date for service inventory management
Escalate any service inventory issue outside control to the appropriate TAM
Manage time effectively and be able to prioritize while meeting daily service expectations