Service & Logistics Specialist-Guilford, CT (55223)

Goosetown Enterprises•Guilford, CT

18d

About The Position

As a Service & Logistics Specialist, you will provide parts and merchandise to customers while delivering exceptional customer service. The role supports customers, vendors, and the Service Department with parts sales, inventory, shipping, returns, technical support, and service-call scheduling. It also provides scheduling and parts-ordering support to the Bloomfield, CT office. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Requirements

Previous parts experience.
Understanding of basic components and systems.
Radio or telecommunications service experience.
Ability to work independently and as an active member of a team.
Strong multitasking, time-management, and prioritization skills.
Excellent organizational skills and initiative.
Strong foundation in and understanding of technology.
Strong understanding of transmission, broadcasting, and switching.
Knowledge of the control and operation of telecommunications systems.
Solid mechanical background.
Strong understanding of public safety.
Proven background providing excellent customer service.
Good interpersonal skills and ability to communicate effectively.
Ability to follow a detailed process.
Proficiency with all Microsoft Office products.
High school diploma required.

Responsibilities

Answer telephone calls and greet customers and vendors in a friendly, professional manner.
Take customer orders, clarify requests, identify needed parts, and offer alternative solutions when necessary.
Complete sales by entering purchased items into the sales and inventory system, obtaining payment, adding charges to credit accounts, and issuing sales receipts.
Maintain a clean, professional appearance of the counter, work area, and stockroom.
Coordinate parts for repairs and schedule service calls.
Offer in-house and customer technical support.
Order parts from suppliers based on Service Department and customer requests.
Receive, unpack, and store parts in appropriate areas so they are readily available.
Pick, pack, and ship orders as required.
Take inventory, maintain records of goods received, and manage perpetual inventory controls.
Process parts warranties and returns as necessary.
Support the Bloomfield, CT office with scheduling service calls and ordering parts.
Perform other duties as assigned.