Service Coordinator

Aston Carter • Newburyport, MA

10d • $30 - $32 • Onsite

About The Position

The Service & Logistics Coordinator owns the service and repair lifecycle for complex equipment used in medical devices, life sciences, pharma, and industrial manufacturing. Based on-site in a contract engineering and manufacturing facility in Newburyport, Massachusetts, the coordinator ensures customer equipment is received, documented, evaluated, repaired, and returned accurately and on time. The role works closely with internal technical and operational teams and communicates service updates to customers.

This is a 36-month contract-to-hire opportunity with comprehensive training. Once trained, the coordinator is expected to work proactively and independently, taking ownership of the service process from intake through repair and return. The role also supports logistics, inventory management, cycle counting, and other operational activities as needed.

Requirements

• Previous experience working within a manufacturing environment is required.
• Strong organizational skills and the ability to manage multiple priorities and service requests simultaneously.
• Excellent attention to detail and documentation skills.
• Strong interpersonal and customer service skills, with the ability to communicate clearly and professionally with customers and internal teams.
• Ability to communicate and coordinate with technical teams such as Engineering, Testing, Assembly, and Manufacturing.
• Ability to take initiative and independently follow issues through to resolution under a hands-off management style.
• Ability to quickly learn processes, systems, and workflows in a manufacturing environment.
• Ability to track multiple pieces of equipment at different stages of the service process.
• Strong follow-through and accountability to ensure tasks are completed.

Nice To Haves

• Two or more years of experience in service coordination, customer service, order management, logistics, manufacturing operations, RMAs, or a related function.
• Experience coordinating RMAs, repairs, customer returns, warranty claims, or service orders.
• Experience using an ERP, order management, or manufacturing system.
• Experience in a contract manufacturing or contract engineering environment.
• Background with complex equipment or devices in medical devices, life sciences, pharma, or industrial manufacturing.
• Experience coordinating shipping with carriers and internal shipping personnel.
• Experience taking ownership of processes from beginning to end, including tracking, documentation, and communication.
• Comfort working independently under a hands-off management style after training, with examples of taking initiative and pushing work forward across departments.
• Extensive experience is welcome if the candidate is comfortable with the responsibilities, compensation range, and individual-contributor nature of the role.

Responsibilities

• Coordinate customer equipment through the service and repair process, from intake through return shipment.
• Review incoming equipment and supporting documentation and initiate Return Material Authorizations (RMAs) accurately and promptly.
• Maintain accurate records and documentation throughout each equipment repair lifecycle.
• Coordinate with Testing, Engineering, Assembly, Manufacturing, and other teams to ensure equipment is evaluated, diagnosed, and routed appropriately.
• Monitor equipment in the service pipeline and follow up with internal teams to keep repairs moving and on schedule.
• Communicate with customers about service questions, repair status, timelines, and updates.
• Coordinate with Engineering when technical evaluation, troubleshooting, or support is needed.
• Keep service documentation, RMA records, customer information, and order details accurate and up to date in relevant systems.
• Assist with service quotations and related order administration as needed.
• Coordinate outbound shipping with shipping personnel and carriers so repaired equipment is packaged and returned accurately and on time.
• Track multiple pieces of equipment at different stages and prevent items from being overlooked or delayed.
• Communicate across departments to resolve issues, obtain updates, and keep the service process moving.
• Support logistics, inventory management, cycle counting, and other operational activities as needed.
• Take ownership of the process from equipment intake through repair and return, independently identifying issues, following up with stakeholders, and driving tasks to completion.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan with pre-tax and Roth post-tax contribution options
• Voluntary life insurance and AD&D for employees and dependents
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off or leave, including PTO, vacation, or sick leave, subject to eligibility and applicable terms

What This Job Offers

• Education Level: No Education Listed