Children's Community Practices: Service Line Administrator

Nationwide Children's Hospital•Columbus, OH

About The Position

The Service Line Administrator works with the Section Chief to develop and implement a comprehensive service line infrastructure. The role works closely with physicians, administrative staff, and ancillary and support functions to coordinate planning, development, implementation, and evaluation of service-line activities and programs. These may include physician practice and billing activities, on- and off-campus facilities, operations management, capital and operating budgets, research, new services, marketing, and customer service initiatives. The position supports service-line growth, establishes and monitors performance metrics, oversees assigned staff and resources, manages budgets, leads major projects and change initiatives, and coordinates with internal and external partners. It also supports quality, compliance, continuous improvement, and physician recruitment and retention.

Requirements

Master’s degree in Nursing, Hospital Administration, Business Administration, or a related field, or equivalent education and experience.
Seven years of progressive experience, including substantial understanding of healthcare administration, patient care delivery, and sound management principles and practices.
Valid Ohio driver’s license and proof of auto insurance.
Must pass the hospital’s motor vehicle background inspection, insurance eligibility, driving qualifications, and required training, and maintain qualification under insurance guidelines.
Flexible and innovative thinking, with demonstrated ability to work effectively in a team environment.
Ability to work effectively in a matrix management reporting environment.
Highly collaborative work style.
Interpersonal skills for counseling subordinate supervisors and resolving complex employee and multisystem problems.

Nice To Haves

Management or leadership experience in a complex setting.
Experience in physician practice management.
Experience in a pediatric or child health-related area.

Responsibilities

Work with the Section Chief, managers, administrators, and Planning and Business Development to develop and implement plans for service-line growth.
Assist the Section Chief in establishing annual service-line performance metrics, including research, clinical, financial, and service measures.
Oversee and manage billing, clerical, and ancillary staff within direct supervisory responsibility.
Collaborate with nursing and other areas under direct supervision to meet service-line goals.
Coordinate clinical activities in operational areas outside the Administrator’s direct responsibility to ensure alignment with service-line plans and the needs of patients, families, and physicians.
Work with corporate support areas, including Marketing, Information Services, and Managed Care, to develop and implement service-line plans and activities.
Facilitate change management and lead or manage major projects, including operational restructuring, new service development, and major capital projects.
Facilitate and recommend annual operating and capital budgets; monitor and administer activity, revenue, expense, and capital budgets; and analyze and control financial, human, and material resource allocations.
Consult and collaborate with medical and hospital personnel at all levels, internally and externally, to develop and coordinate services.
Interview, hire, mentor, evaluate, counsel, and, when necessary, discharge subordinate supervisory personnel.
Assist subordinate supervisors with policies and procedures, goal development, and complex managerial problems.
Coordinate faculty appointments and related matters with The Ohio State University.
Promote continuous performance improvement in clinical, service, administrative, educational, and customer service outcomes.
Collaborate with payer relations, purchasing, and other departments to negotiate contracts with vendors, payers, and other third parties.
Help ensure assigned departments and programs comply with accrediting bodies such as JCAHO and ODH, maintain appropriate quality assurance programs, and comply with the Hospital Corporate Integrity Program.
Work with the Section Chief to support and coordinate physician recruitment and retention, including physician compensation and incentive programs.