Children's Community Practices: Service Line Administrator

Nationwide Children's Hospital•Columbus, OH

About The Position

The Service Line Administrator works with the Section Chief to develop and implement a comprehensive service line infrastructure. The role collaborates with physicians, administrative staff, and ancillary and support functions to coordinate planning, development, implementation, and evaluation of service line activities and programs. These include physician practice and billing activities; on-campus and off-campus facilities; operations management; capital and operating budget development and management; research activities; new service development; marketing; and customer service initiatives. This position supports service line growth, establishes performance measures, oversees assigned staff and resources, coordinates clinical activities, leads major projects and change management, and supports physician recruitment and retention. The role also helps ensure quality, regulatory, and corporate integrity compliance across assigned departments and programs.

Requirements

Master’s degree in Nursing, Hospital Administration, Business Administration, or a related field, or equivalent education and experience.
Seven years of progressive experience, including substantial understanding of healthcare administration, patient care delivery, and sound management principles and practices.
Valid Ohio driver’s license and proof of auto insurance.
Must pass the hospital’s motor vehicle background inspection, meet insurance eligibility and driving qualifications, complete required training, and maintain qualification under insurance guidelines.
Ability to work effectively in a team environment and in a matrix management reporting environment.
Highly collaborative work style.
Interpersonal skills needed to counsel subordinate supervisors and resolve complex employee and multisystem problems.

Nice To Haves

Management or leadership experience in a complex setting.
Experience in physician practice management.
Experience in a pediatric or child health related area.

Responsibilities

Work with the Section Chief, managers and administrators, and Planning and Business Development to develop and implement plans for successful service line growth.
Assist the Chief in establishing annual performance metrics, including research, clinical, financial, and service measures.
Oversee and manage billing, clerical, and ancillary staff within direct supervisory responsibilities.
Collaborate with nursing and other directly supervised areas to meet service line goals.
Coordinate and align clinical activities in operational areas outside direct responsibility with service line plans and the needs of patients, families, and physicians.
Work with corporate support areas, including Marketing, Information Services, and Managed Care, to develop and implement service line plans and activities.
Facilitate change management and lead or manage major initiatives, including operational restructuring, new service development, and major capital projects.
Facilitate and recommend annual operating and capital budgets for service line activities.
Monitor and administer activity, revenue, expense, and capital budgets for assigned departments and programs.
Analyze, monitor, and control allocations of financial, human, and material resources.
Collaborate and consult with medical and hospital personnel, internally and externally, to develop and coordinate services.
Interview, hire, mentor, evaluate, counsel, and, when necessary, discharge subordinate supervisory personnel.
Help subordinate supervisors develop effective policies and procedures, appropriate goals, and solutions to complex managerial problems.
Coordinate faculty appointments and related issues with The Ohio State University.
Promote continuous performance improvement to improve clinical, service, administrative, educational, and customer service outcomes.
Collaborate with payer relations, purchasing, and other departments as appropriate to negotiate contracts with vendors, payers, and other third parties.
Help ensure assigned departments and programs meet accrediting-body requirements, including JCAHO and ODH requirements, maintain appropriate quality assurance programs, and comply with the Hospital Corporate Integrity Program.
Work with the Section Chief to support and coordinate physician recruitment and retention, including physician compensation and incentive programs.