Practice Administrator, Physician Practices

Care New England Health System•Warwick, RI

1d•Onsite

About The Position

The Practice Administrator is responsible for strategic planning, practice development, and the administrative and clinical operations of multiple specialty ambulatory practice locations in support of medical group goals. The role partners with clinical directors and managers, including where nursing leadership oversees or has a matrixed relationship for clinical operations. It provides leadership and direction, supports practice growth, development, service, and quality, and ensures consistent application of CNE Medical Group policies and procedures across applicable operating units. The Practice Administrator provides dotted-line supervision for administrative and clinical staff and maintains a visible on-site presence, building professional relationships with providers, managers, and staff. The position collaborates with executive and physician leadership to implement strategic plans, improve financial and operational performance, support provider productivity and practice growth, and monitor patient access, satisfaction, employee and provider engagement, clinical quality, and compliance. It oversees budgets, revenue-cycle performance, staffing, operational processes, regulatory and accreditation readiness, and the onboarding and development of practice management staff. The role also reviews practice operations and performance metrics, develops action plans, and addresses issues raised by staff, providers, and patients.

Requirements

Bachelor's degree in Business, Healthcare, or a related field.
At least 7 years of experience, preferably in healthcare administration.

Nice To Haves

Master's degree.

Responsibilities

Collaborate with the Executive Director Operations and leadership team to develop and implement the strategic direction of CNE and CNEMG while supporting high-quality health care.
Develop and implement approved annual practice plans, goals, and objectives focused on revenue, cost controls, service expansion, provider recruitment, patient access and satisfaction, and employee and provider engagement.
Establish and manage relationships with providers; support productivity and implement practice or workflow changes to improve resource utilization and net patient revenue.
Lead direct reports in executing strategies and goals; meet weekly in person with managers, support monthly provider-priority meetings, maintain at least weekly presence in managed practices, and participate in required manager meetings.
Implement operating policies, procedures, systems, and programs consistent with organizational strategy and financial accountability; promote standardization across business units where possible.
Manage practice fiscal resources, recommend capital, operating, and staffing budgets, prepare annual goals and budgets, and explain budget variances.
Work with revenue-cycle management leadership to improve revenue-cycle performance; maintain knowledge of third-party billing and coding regulations; ensure encounters are closed on time and assigned work queues are addressed and resolved promptly.
Collaborate with the Executive Director Operations to enhance services and implement business strategies that support patient panel levels and practice growth; evaluate resource needs and develop business plans or proposals.
Manage key performance indicators for financial performance, operational effectiveness, clinical quality, and patient experience; develop action plans for metrics below target and provide monthly dashboards and results to leadership and stakeholders.
Evaluate practice efficiency, operational flow, teamwork, patient interactions, provider capacity, utilization, staffing, expenses, and resource needs; make staffing recommendations based on financial and operational analysis and benchmarks.
Work with executive, nursing, and subject matter leaders to maintain regulatory and accreditation readiness and compliance; conduct monthly readiness rounds, develop risk-mitigation plans, and provide timely feedback.
Onboard, recruit, hire, develop, train, coach, and manage office/practice managers; design standardized training, set goals, create professional development plans, and evaluate performance annually.
Identify themes in staff, provider, and patient complaints and bring them to the Executive Director of Operations with potential solutions.
Promote teamwork and unification across practices by organizing group or specialty meetings to discuss challenges and share best practices.
Perform other duties as assigned or requested.