Service Leadperson

Empire Southwest • Mesa, AZ

8d • $40 - $67 • Onsite

About The Position

Empire Southwest is seeking a Service Leadperson to oversee assigned service areas and shifts. The role provides leadership to technicians and other assigned employees, directs workflow, coordinates work with other areas and shifts, and helps ensure production schedules, quality standards, budgets, and safety requirements are met. The Leadperson may also perform Service Technician duties to help meet deadlines, assist with client calls, determine repair methods, and provide failure analysis and technical support.

The position is in-shop on the 1st day shift. The work schedule will be provided by the leader. The role involves supervising, training, motivating, and evaluating employees; reviewing work orders and repair costs; maintaining records, tools, equipment, and a clean work area; and supporting warranty investigations and difficult repairs. The work environment includes exposure to moving mechanical parts, elevated or precarious places, outdoor weather, wet or humid conditions, extreme temperatures, and usually loud noise.

Requirements

• At least six months of related experience in a similar role and environment.
• High school diploma or General Education Degree (GED).
• Current, valid driver's license.
• Strong technical background and extensive technical knowledge of CAT machine components and systems to troubleshoot problems and train others.
• Ability to speak, read, write, and comprehend English.
• Ability to successfully complete the skills assessment (eTRAIN/ TRAIN test evaluation).
• Excellent client service skills.
• Ability to use diagnostic equipment to evaluate problems and make repair decisions.
• Knowledge of and ability to use EMPIRE and Caterpillar Service Systems, procedures, and publications.
• Interpersonal and communication skills sufficient to oversee, motivate, direct, train, and evaluate people and write reports.
• Ability to organize jobs into a logical operational sequence and provide leadership to assigned technicians.
• Acceptable attendance to meet company standards and requirements.
• Ability to own and maintain required personal tools.

Nice To Haves

• At least five years of heavy equipment technician experience, preferably in a dealership environment.
• Caterpillar work experience.
• Two years of leadership experience with direct reports.
• Proficiency rebuilding and repairing machinery, including hydraulics, electrical systems, powertrain, engines, and Tier IV Emissions systems; failure analysis procedures; and warranty claims procedures.

Responsibilities

• Accept responsibility for assigned service areas and exercise leadership control of assigned shifts.
• Directly supervise employees, prioritize workflow, and assign jobs to technicians.
• Coordinate and schedule required work with other areas and between shifts.
• Communicate with clients as needed and assist with client calls.
• Meet production schedules and operate within budgets and standards for flat rates, bids, and estimates.
• Conduct annual appraisals for assigned employees and maintain records and data.
• Control repair job costs and keep costs within budget.
• Create an environment of ownership and personal accountability.
• Work safely and comply with applicable safety policies, company policies, procedures, and standards.
• Select, supervise, train, and develop subordinates; ensure assigned employees are trained, motivated, and functioning according to their job descriptions.
• Investigate possible re-work and warranty situations and determine proper repair methods.
• Function as a Service Technician to assist in meeting deadlines.
• Maintain equipment and tools in the work area and keep the work area clean and safe.
• Monitor and review work orders in the work area.
• Obtain technical assistance in difficult and unusual conditions.
• Provide failure analysis and technical information support as needed.
• Perform other duties as assigned and promote corporate values.

Benefits

• Reasonable accommodations are available to individuals with disabilities during the employment process and to enable individuals with disabilities to perform essential functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED