Fleet Service Leadperson

Empire Cat•Chandler, AZ

About The Position

The Fleet Service Leadperson accepts responsibility for assigned service areas and exercises leadership over assigned shifts. The role directs and supports technicians, organizes and coordinates work, meets production schedules, maintains equipment and tools, and helps resolve workflow and procedural problems. The Leadperson also supports clients, provides technical information and failure analysis, and may work as a Service Technician to help meet deadlines. This position directly supervises employees, including assigning work, training and developing staff, and conducting annual performance appraisals. It monitors work orders and repair costs, maintains records, and works within budgets and company standards. The role requires a strong technical background with CAT machine components and systems, diagnostic equipment, and EMPIRE and Caterpillar Service Systems. It is designated as safety-sensitive and requires compliance with applicable safety policies and company procedures.

Requirements

High school diploma or General Education Degree (GED).
Current driver’s license.
Strong technical background.
Completion of TRAIN test evaluation.
Ability to speak, read, comprehend, and write in English.
Interpersonal and communication skills sufficient to oversee, motivate, direct, train, and evaluate people and write reports.
Ability to organize jobs into a logical operational sequence and provide leadership to assigned technicians.
Ability to use diagnostic equipment to evaluate problems and make repair decisions.
Knowledge of and ability to use EMPIRE and Caterpillar Service Systems, procedures, and publications.
Extensive technical knowledge of CAT machine components and systems to troubleshoot problems and train others.
Acceptable attendance to meet company standards and requirements.
Ability to meet the physical demands of the role, including regularly lifting or moving up to 25 pounds and occasionally up to 60 pounds.
May be required to operate a forklift with appropriate certifications.

Responsibilities

Directly supervise assigned employees and lead technicians on assigned shifts.
Prioritize workflow and assign jobs to technicians.
Coordinate and schedule work with other areas and between shifts.
Communicate with clients as needed and assist with client calls.
Meet production schedules and help meet deadlines by functioning as a Service Technician when needed.
Operate within budgets and meet standards for flat rates, bids, and estimates.
Control repair job costs and keep costs within budget.
Conduct annual appraisals and select, supervise, train, and develop subordinates.
Ensure employees are trained, motivated, and performing according to their job descriptions.
Investigate possible re-work and warranty situations and determine proper repair methods.
Maintain records, data, equipment, and tools; keep the work area clean and safe.
Monitor and review work orders in the assigned work area.
Obtain technical assistance in difficult or unusual conditions and provide failure analysis or technical information support as needed.
Promote ownership and personal accountability among employees.
Work safely, follow applicable safety policies, and comply with company policies, procedures, standards, and values.
Perform other duties as assigned.