Fleet Service Leadperson

Empire Southwest•Chandler, AZ

8d•$30 - $57•Onsite

About The Position

Empire Southwest is seeking a Fleet Service Leadperson to oversee assigned service areas and shifts, lead technicians, and support service operations. The role directs and coordinates workflow, helps meet production schedules and budgets, maintains area equipment and tools, and coordinates work across shifts and departments. The Leadperson also provides technical and failure-analysis support, assists with client calls, and may work as a Service Technician to help meet deadlines. The position is based in shop; the schedule will be provided by the leader. The role is designated safety-sensitive and requires adherence to company safety policies and procedures.

Requirements

At least six months of related experience in a similar role and environment.
Ability to speak, read, write, and comprehend English.
Ability to keep safety a priority in the work environment.
Ability to successfully complete the required skills assessment (eTRAIN/ TRAIN test evaluation).
Valid, current driver’s license.
Excellent client service skills.
Own and maintain required personal tools.
High school diploma or GED.
Strong technical background.
Interpersonal and communication skills sufficient to oversee, motivate, direct, train, and evaluate people and write reports.
Ability to organize jobs into a logical operational sequence and provide leadership to assigned technicians.
Ability to use diagnostic equipment to evaluate problems and make repair decisions.
Knowledge and ability to use EMPIRE and Caterpillar Service Systems, procedures, and publications.
Acceptable attendance to meet company standards and requirements.
Extensive technical knowledge of CAT machine components and systems to troubleshoot problems and train others.

Nice To Haves

At least five years of heavy- or medium-duty truck technician experience, preferably in a dealership environment.
Caterpillar work experience.
Experience leading a team of three or more direct reports.

Responsibilities

Directly supervise assigned employees and lead the assigned shift or service area.
Prioritize workflow and assign jobs to technicians.
Coordinate and schedule required work with other areas and between shifts.
Communicate with clients as needed and assist with client calls.
Operate within budgets and meet standards for flat rates, bids, and estimates.
Conduct annual performance appraisals for assigned employees.
Control repair job costs and keep work within budget.
Maintain records, data, equipment, and tools in the work area.
Promote ownership and personal accountability among employees.
Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Select, supervise, train, and develop subordinates; ensure assigned employees are trained and functioning according to their job descriptions.
Investigate possible rework and warranty situations and determine proper repair methods.
Perform Service Technician duties as needed to assist with deadlines.
Monitor and review work orders in the work area; obtain technical assistance in difficult or unusual conditions.
Keep the work area clean and safe, promote corporate values, and perform other duties as assigned.
Provide failure analysis and technical information support as needed.