Service Leader

Chipotle•New Brunswick, NJ

5d•$19 - $21

About The Position

The Service Leader is responsible for maintaining a positive customer experience by ensuring safe, high-quality food is prepared and served and that restaurant crew members are well trained and provide good customer service. The role maintains a clean, organized line and ensures line equipment functions properly. Service Leaders are expected to be on their feet working while clocked in, except during breaks, and to identify and help with other tasks when business is slow. The role supports food quality and safety, resolves customer and food-quality issues, develops and cross-trains front-of-house crew, and assists with crew performance reviews and the development of future Service Leaders. It also involves helping coordinate crew breaks and shift operations, handling office administration and cash-related duties, maintaining office equipment and supplies, and ensuring the restaurant has the supplies it needs.

Requirements

Understand and articulate Chipotle’s Food With Integrity philosophy.
Knowledge and experience with cash handling policies and procedures.
Knowledge of food safety and health department matters.
Familiarity with office paperwork.
Ability to speak, write, read, and understand the primary language(s) of the work location.
High school diploma.
Restaurant experience.

Responsibilities

Ensure great-tasting, high-quality food is served.
Help resolve food-quality issues.
Support food safety by ensuring hand washing and glove changes, monitoring line time and temperature and secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed.
Help resolve customer incidents and ensure positive customer experiences.
Help monitor crew breaks, shift changes, shift meetings, and line schedules.
Develop and cross-train all front-of-house Crew.
Assist with Crew performance reviews.
Develop future Service Leaders.
Assist with office administration, including banking, cash handling policies and responsibilities, and office paperwork.
Ensure office equipment remains in working order and order office supplies as needed.
Ensure the proper quantity of supplies is available as needed.
Stay on their feet and working while clocked in, except during breaks, and help with other tasks when not busy.