Service Leader
About The Position
The Service Leader maintains a positive customer experience by ensuring safe, high-quality food is prepared and served and that restaurant crew members are well trained and provide good customer service. The role maintains a clean, organized service line and properly functioning line equipment. Service Leaders are expected to remain on their feet while clocked in, except during breaks, and to identify and assist with other tasks when not busy. The position follows Chipotle policies and procedures and supports food quality and safety, customer service, crew development and scheduling, and office administration. The posting requires a high school diploma and restaurant experience. The position is eligible for digital tips and offers a base pay range of $18.80–$20.90.
Requirements
- High school diploma.
- Restaurant experience.
- Ability to understand and articulate Chipotle’s Food With Integrity philosophy.
- Knowledge and experience of cash handling policies and procedures.
- Knowledge of food safety and health department matters.
- Familiarity with office paperwork.
- Ability to speak, write, read, and understand the primary language(s) of the work location.
Responsibilities
- Ensure great-tasting, high-quality food is served.
- Help resolve food quality issues.
- Support food safety, including hand washing and glove changes, monitoring line time and temperature, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed.
- Help resolve customer incidents and promote positive customer experiences.
- Help monitor crew breaks, shift changes, shift meetings, and line schedules.
- Develop and cross-train all front-of-house Crew.
- Assist with Crew performance reviews.
- Develop future Service Leaders.
- Assist with office administration, including banking, cash handling policies and responsibilities, and office paperwork.
- Ensure office equipment remains in working order and office supplies are ordered as necessary.
- Ensure the proper quantity of supplies is available as needed.
- Maintain a clean, organized line and properly functioning line equipment.
- Stay on their feet while clocked in except during breaks, and assist others with tasks when not busy.
Benefits
- Tuition assistance: 100% coverage for select degrees or up to $5,250 per year.
- Free food.
- Medical, dental, and vision insurance.
- Digital tips.
- Paid time off.
- Holiday closures.
- Competitive compensation.
- Opportunities for advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
