Service Leader
About The Position
The Service Leader maintains a positive customer experience by ensuring safe, high-quality food is prepared and served and that restaurant crew members are well trained and provide good customer service. The role maintains a clean, organized service line with properly functioning equipment. Service Leaders are expected to remain on their feet while clocked in unless on break, and to identify and assist with other tasks when not busy. The role also supports food safety, crew development and scheduling, customer issue resolution, cash handling and office administration, and the availability and condition of restaurant and office supplies and equipment. Chipotle describes its mission as making better food accessible to everyone and its food philosophy as Food With Integrity.
Requirements
- Understand and articulate Chipotle’s Food With Integrity philosophy.
- Knowledge and experience with cash handling policies and procedures.
- Knowledge of food safety and health department matters.
- Familiarity with office paperwork.
- Ability to speak, write, read, and understand the primary language(s) of the work location.
- High school diploma.
- Restaurant experience.
Responsibilities
- Ensure great-tasting, high-quality food is served.
- Help resolve food quality issues.
- Support food safety, including hand washing and glove changes, monitoring line time and temperature and secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed.
- Help resolve customer incidents and work to ensure positive customer experiences.
- Help monitor crew breaks, shift changes, shift meetings, and line schedules.
- Develop and cross-train front-of-house Crew.
- Assist with Crew performance reviews.
- Develop future Service Leaders.
- Assist with office administration, including banking, cash handling responsibilities, and office paperwork.
- Ensure office equipment remains in working order and order office supplies as necessary.
- Ensure the proper quantity of supplies is available as needed.
- Remain on their feet while clocked in except during breaks, and help with other tasks when not busy.
Benefits
- Tuition assistance: 100% coverage for select degrees or up to $5,250 per year.
- Free food.
- Medical, dental, and vision insurance.
- Digital tips.
- Paid time off.
- Holiday closures.
- Competitive compensation.
- Opportunities for advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
