Service Leader
About The Position
The Service Leader is responsible for maintaining a positive customer experience by ensuring safe, high-quality food is prepared and served and that restaurant crew members are well trained and provide good customer service. The role maintains a clean, organized service line with properly functioning equipment. Service Leaders are expected to remain on their feet while clocked in, except during breaks, and to identify and help complete other tasks when not busy. The position supports food quality and safety, customer service, crew development and shift operations. It also includes office administration, cash handling, and ensuring office equipment and supplies are maintained. The role requires understanding and articulating Chipotle’s Food With Integrity philosophy, familiarity with food safety and office paperwork, restaurant experience, and a high school diploma.
Requirements
- High school diploma.
- Restaurant experience.
- Ability to understand and articulate Chipotle’s Food With Integrity philosophy.
- Knowledge and experience of cash handling policies and procedures.
- Knowledge of food safety and health department matters.
- Familiarity with office paperwork.
- Ability to speak, write, read, and understand the primary language(s) of the work location.
Responsibilities
- Ensure great-tasting, high-quality food is served.
- Help resolve food quality issues.
- Support food safety, including hand washing and glove changes; monitoring time and temperature on the line; monitoring secondary shelf lives; and following the Daily Food Safety Checklist and food safety policies and procedures.
- Help resolve customer incidents and work to ensure positive customer experiences.
- Help monitor crew breaks, shift changes, shift meetings, and line schedules.
- Develop and cross-train all front-of-house Crew.
- Assist with Crew performance reviews.
- Develop future Service Leaders.
- Assist with office administration, including banking, cash handling responsibilities and policies, and office paperwork.
- Ensure office equipment remains in working order and office supplies are ordered as necessary.
- Ensure the proper quantity of supplies is available as needed.
- Remain on their feet while clocked in, unless on break, and help others with tasks when not busy.
Benefits
- Tuition assistance (100% coverage for select degrees or up to $5,250 per year).
- Free food.
- Medical, dental, and vision insurance.
- Digital tips.
- Paid time off.
- Holiday closures.
- Competitive compensation.
- Opportunities for advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
