Service Leader
About The Position
The Service Leader maintains a positive customer experience by ensuring safe, high-quality food is prepared and served and that restaurant crew members are well trained and provide good customer service. The role maintains a clean, organized line with properly functioning equipment. Service Leaders work on their feet while clocked in except during breaks and, when not busy, assess and assist with other tasks that need to be completed. The role also supports food safety, resolves food quality and customer issues, helps coordinate crew schedules and breaks, develops and cross-trains front-of-house crew, and assists with performance reviews and training future Service Leaders. Additional duties include office administration, cash handling, maintaining office equipment and supplies, and ensuring needed supplies are available.
Requirements
- Understand and articulate Chipotle’s Food With Integrity philosophy.
- Knowledge and experience with cash handling policies and procedures.
- Knowledge of food safety and health department matters.
- Familiarity with office paperwork.
- Ability to speak, write, read, and understand the primary language(s) of the work location.
- High school diploma.
- Restaurant experience.
- Ability to work on one’s feet while clocked in, except during breaks.
Responsibilities
- Ensure great-tasting, high-quality food is served.
- Help resolve food quality issues.
- Support food safety, including hand washing and glove changes, monitoring line times and temperatures and secondary shelf lives, and following the Daily Food Safety Checklist and food safety policies and procedures.
- Help resolve customer incidents and promote positive customer experiences.
- Help monitor crew breaks, shift changes, shift meetings, and line schedules.
- Develop and cross-train front-of-house Crew.
- Assist with Crew performance reviews.
- Develop future Service Leaders.
- Assist with office administration, including banking, cash handling responsibilities, and office paperwork.
- Ensure office equipment remains in working order and order office supplies as necessary.
- Ensure the proper quantity of supplies is available as needed.
- Maintain a clean, organized line and properly functioning line equipment.
- When not busy, identify and assist with other tasks that need to be completed.
Benefits
- Tuition assistance: 100% coverage for select degrees or up to $5,250 per year.
- Free food.
- Medical, dental, and vision insurance.
- Digital tips.
- Paid time off.
- Holiday closures.
- Competitive compensation.
- Opportunities for advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
