Service Lead-Foreman

Premier Equipment • North Dumfries, ON

24d • $33 - $43

About The Position

As a Service Lead-Foreman, you will oversee the daily operations of the service department, ensuring work orders are accurately processed, jobs are assigned efficiently, and customer expectations are exceeded. You’ll support the Service Manager in maximizing team productivity, managing budgets, and maintaining high levels of customer satisfaction. This role is ideal for someone with strong organizational skills, technical knowledge, and a passion for leading a service team in a fast-paced environment.

Requirements

• 3+ years' experience as a John Deere Licensed Service Technician.
• Self-Motivated and strong organizational skills are required.
• Ability to lead a team through change.
• Familiarity with John Deere and competitive products is highly preferred.
• General understanding of mechanical/technical terms is preferred.
• Excellent written and verbal communication skills, with individuals and in group settings.
• Ability to use standard desktop load applications such as Microsoft Office and John Deere programs.
• Participation in rotating weekends, Saturday rotation, and on-call program will be required.
• Strong time management skills, ability to self-manage, demonstrate leadership, and coach team members effectively.
• Willingness to attend training as required

Nice To Haves

• Familiarity with John Deere and competitive agricultural equipment is an asset.
• General understanding of mechanical and technical terms preferred.
• Strong verbal and written communication skills.
• Proficient with standard desktop applications such as Microsoft Office and internet functions.
• Ability to organize, lead, and manage a team effectively.
• Prior experience in a service leadership or supervisory role within agriculture or equipment service.

Responsibilities

• Plan, assign, and organize the day-to-day workload within the service department to exceed work in progress goals.
• Coach and lead a team of service technicians.
• Prepare and present quotes to customers for repairs.
• Provide technical support and problem resolution for technicians and all internal and external customers, building strong relationships that lead to repeat business.
• Direct and assist in the diagnosis of machine problems with technicians and apprentices.
• Assist the Service Manager with technician recruitment and provide performance feedback for service technicians and staff.
• Ensure all assigned work is completed in a timely manner to exceed business and customer expectations.
• Ensure all service Warranty and Product Improvement Programs are completed and submitted within the required timeframe to maximize credit.
• Assist the Service Manager in controlling lost time to meet corporate goals and all aspects of the Service Department.
• Work effectively as a team to solve customer issues and deliver best-in-class service.
• Ensure the team performs in a manner that achieves business goals and metrics.

Benefits

• Comprehensive Health & Dental Coverage (includes vision and paramedical services)
• Company-Matched RRSP
• Annual Profit Sharing
• Boot & Tool Allowance
• Apprenticeship Scholarships
• Employee Assistance Program (EAP)
• Company Vehicle (for qualifying positions)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees