Shop Foreman/ Lead Service Technician

Allstate Peterbilt Group•Clear Lake, IA

2d•Onsite

About The Position

The Shop Foreman/Lead Service Technician is responsible for leading by example in performing complex diagnostics and repairs, training and mentoring apprentice technicians, ensuring quality control, and coordinating with service advisors and customers. This role involves hands-on technical work, leading safety meetings, and ensuring accurate documentation of all repair processes.

Requirements

5+ years of advanced heavy truck/automotive repair experience, with a proven track record of fixing vehicles right the first time.
Cummins, Paccar, Eaton type training and knowledge preferred.
Prior experience as a team lead or management helpful.
ASE Master Technician certification or equivalent OEM manufacturer training is required.
Valid driver’s license (CDL preferred) with a clean driving record.
Can pass a drug test.

Nice To Haves

CDL preferred
Prior experience as a team lead or management helpful.

Responsibilities

Act as the primary on-the-floor trainer for apprentice technicians, guiding them through complex diagnostic and repair procedures.
Help with daily shop floor operations.
Inspect and road-test completed vehicles to verify the accuracy of repairs before final sign-off.
Help technicians diagnose stubborn failures and recommend efficient, correct repair pathways.
Perform complex diagnostics, advanced electrical troubleshooting, and major mechanical repairs.
Stay updated on product changes, technical service bulletins (TSBs), and warranty updates, and disseminate this information to the team.
Lead monthly "toolbox meetings" to discuss safety compliance, new repair patterns, and departmental goals.
Review work requests, identify additional necessary or preventative maintenance, and assist service advisors in explaining technical needs to customers.
Ensure all technician stories, diagnostic steps, and parts used are documented accurately on repair orders.