Shop Foreman/ Lead Service Technician
About The Position
The Shop Foreman/Lead Service Technician will act as the primary on-the-floor trainer for apprentice technicians, guiding and mentoring them through complex diagnostic and repair procedures. This role involves assisting with daily shop floor operations, ensuring quality control by inspecting and road-testing completed vehicles, and providing technical support to diagnose difficult failures and recommend repair pathways. The position also requires leading by example in performing complex diagnostics and repairs, staying updated on product changes and technical information, and leading monthly safety meetings. Additionally, the Shop Foreman will consult and advise on work requests, identify necessary maintenance, assist service advisors in explaining technical needs to customers, and ensure accurate documentation of all repair orders.
Requirements
- 5+ years of advanced heavy truck/automotive repair experience, with a proven track record of fixing vehicles right the first time.
- ASE Master Technician certification or equivalent OEM manufacturer training is required.
- Valid driver’s license with a clean driving record.
- Must be able to pass a drug test.
Nice To Haves
- Cummins, Paccar, Eaton type training and knowledge preferred.
- Prior experience as a team lead or management helpful.
- CDL preferred.
Responsibilities
- Act as the primary on-the-floor trainer for apprentice technicians, helping guide and mentor them through complex diagnostic and repair procedures.
- Help with daily shop floor operations.
- Inspect and road-test completed vehicles to verify the accuracy of repairs before final sign-off.
- Help technicians diagnose stubborn failures and recommend efficient, correct repair pathways.
- Perform complex diagnostics, advanced electrical troubleshooting, and major mechanical repairs.
- Stay updated on product changes, technical service bulletins (TSBs), and warranty updates, and disseminate this information to the team.
- Lead monthly "toolbox meetings" to discuss safety compliance, new repair patterns, and departmental goals.
- Review work requests, identify additional necessary or preventative maintenance, and assist service advisors in explaining technical needs to customers.
- Ensure all technician stories, diagnostic steps, and parts used are documented accurately on repair orders.
Benefits
- 16 days PTO plus holidays available during first year of employment
- Technician Efficiency Programs
- Immediate transition into new health insurance coverage
- Three different medical plans designed to fit your needs
- FSA/HSA plans to help with medical and childcare reimbursement
- Dental and Vision Insurance plans
- Short and Long-Term Disability
- Supplemental Term Life Insurance and other co-insurance options
- 401(k) with Match
- Multiple Tuition Reimbursement programs and scholarship opportunities
- Extensive in-house training
- Health and wellness benefits
- Doctor on Demand mobile app
- Verizon wireless employee discounts
- CDL re-imbursement program
- Safety glasses and boot allowance programs
- Multiple dealership locations to allow for relocation opportunities
- Endless advancement opportunities throughout the company
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
